I just bought a 7900XT from MicroCenter but the fans aren't spinning, even under load

apm952

I've tried reseating the GPU, reinstalling the drivers, and tried manually controlling the fans with Adrenalin but nothing is working. Please help

PowerSpec_MikeW

@apm952

What temperatures are you seeing? Some of these new cards aren't running the fans until 60-70C.

apm952

https://community.microcenter.com/discussion/comment/50850#Comment_50850

I ran a few stress tests and played Valorant, it went up to 79 without turning on

PowerSpec_MikeW

@apm952

That's abnormal. What brand/model is the card? Have you tried adjusting the fan settings with MSI Afterburner?

apm952

https://community.microcenter.com/discussion/comment/50852#Comment_50852

@PowerSpec_MikeW It's a Powercolor Hellhound 7900XT. Yes I tried it in afterburner as well as adrenalin. I see this script in the device properties.

Device PCI\VEN_1002&DEV_744C&SUBSYS_2423148C&REV_CC\6&2cbd58e0&0&00000008 had a problem starting.

Driver Name: oem28.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: amdwddmg

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

Would you know what amdwddmg is?

PowerSpec_MikeW

@apm952

WDDM is Windows Display Driver Model. Driver isn't loading correctly, I would see if it's related to the crash defender service.

Run this: https://drivers.amd.com/drivers/amdcleanuputility.exe

Reinstall the latest driver, select driver only.

Regarding the fan issue though, have you tried switching to the second VBIOS and see if that has the same problem? Are you on silent or OC?

apm952

https://community.microcenter.com/discussion/comment/50855#Comment_50855

@PowerSpec_MikeW Thank you for the help you're providing i appreciate it.

Yes I switched from silent to oc. I restarted it after switching. So I need to do anything in the bios?

PowerSpec_MikeW

@apm952

No, that's it. Fan curve should be more aggressive on the OC profile. The fans still aren't spinning when you put the card under some load?

apm952

https://community.microcenter.com/discussion/comment/50857#Comment_50857

No movement at all in either modes

PowerSpec_MikeW

@apm952

Sounds like the fan controller is dead. In that case, I'd swap it out assuming you're still within the return period.

magarity

Look, setting the fans to on in Adrenaline should just turn them on. End of story. Since they don't, you have a defective unit. Return it for a replacement under the warranty.