I'm sorry to hear of the issue with this! Let me check into this for you with the proper teams about this and get more information on this for you as soon as we can get that available.
After looking into this with the proper team, there is not a 3 year limitation for this, if the website is offering to offer a trade-in and the card is in working condition and passes the store's testing, you should be able to proceed with the trade-in. For this, I will be sending you an email so we can collect some further details!
Just came back from my local Micro Center and was told the same thing. My GTX 1070 is not eligible for trade-in, because I purchased it longer than 3 years ago, despite the trade-in page telling me otherwise.
Hello! For this, I will be sending you an email so we can collect some further details!
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