NWSide77 said: Thanks for the comment. I did a re-install of the video card drives, but didn't totally clean them out first (still had the problem after re-install). So I decided to check task manager while games are running. What is happening is if the game is set to 'Optimized' in GeForce Experience settings the GPU runs at 100%. This makes the system crash. I am able to turn down some of the 3D settings in the NVIDIA control panel (tune them down from the out of the box settings), which causes the GPU to run at about 50% and the system runs fine. So I guess my next question is, if i clean out the video drivers and re-install can the system run with GPU at 100%? I was disappointed I had to tune down the graphics.
NWSide77 said: OK I ran it. These are the numbers at time of crashCPU Temp: 42GPU Temp:72CPU Usage: 15%GPU Usage: 100%Memory Usage: 15%
"Update: MicroCenter support just sent me an updated BIOS, and it seems to have fixed the instability... 2 hours without crashes, even with RAM at 3600 MHz.
Here is the BIOS update: https://microcenter.zendesk.com/attachments/token/apOvh1Z60vI3U4OtU5gkgJ8vJ/?name=Z39G4SA1.30A
You have to put it onto a USB drive and use the Instant Flash tool in the UEFI to enable it. Then you can re-enable the XMP profile for the RAM and set it back."
NWSide77 said: OK so i think the problem was the BIOS settings that come with the computer. I have been following a reddit thread on this problem:https://www.reddit.com/r/techsupport/comments/eint7b/new_gaming_pc_freezes_within_ten_minutes_of/Here is the text from the thread (seems like the updated bios fixed the problem for me)"Update: MicroCenter support just sent me an updated BIOS, and it seems to have fixed the instability... 2 hours without crashes, even with RAM at 3600 MHz.Here is the BIOS update: https://microcenter.zendesk.com/attachments/token/apOvh1Z60vI3U4OtU5gkgJ8vJ/?name=Z39G4SA1.30AYou have to put it onto a USB drive and use the Instant Flash tool in the UEFI to enable it. Then you can re-enable the XMP profile for the RAM and set it back."
nathanwn93 said: I can confirm after months of having this problem that the solution Ph0b054n0m4ly posted worked for me. Simply go to your start menu, power options, and Shift+Click "Restart". Go to "Troubleshoot", then "Advanced Options" then go to your UEFI Settings. Once your PC restarts into the BIOS menu, set your bios options to default with the button at the top of the bios menu. I also maxed out my cpu fan afterwords as well while i was there too. Havent had any freeze ups since then.
Ph0b054n0m4ly said: I experienced the same issue. I have the latest BIOS 1.30a. I went ahead and reset the BIOS to it's default settings. In a majority of cases, it's best practice to reset firmware/BIOS to default settings after a flash.
Ph0b054n0m4ly said: In a majority of cases, it's best practice to reset firmware/BIOS to default settings after a flash.
Ian said: Greetings. The first thing we would suggest if it is only freezing when playing games is to try a roll back or clean install of your video card drivers. Here is our guide on how to do that: https://community.microcenter.com/discussion/2858/tech-article-how-to-roll-back-or-clean-install-video-card-drivers-in-windows-10
LandShark said:Another step to try would be to reset your BIOS settings to default as @Ph0b054n0m4ly mentioned. Typically, you'd want to try other solutions before flashing your BIOS, as you risk bricking your motherboard and other less risky solutions may work for you.
Shawnre said: LandShark said:Another step to try would be to reset your BIOS settings to default as @Ph0b054n0m4ly mentioned. Typically, you'd want to try other solutions before flashing your BIOS, as you risk bricking your motherboard and other less risky solutions may work for you. NOTE: If you're frustrated with your PowerSpec freezing while editing video and audio, definitely try this. The person at the MicroCenter support desk might not even have a clue about this possible fix. The person told me that my computer could be tested but it might take a month. I couldn't afford to do that amidst my projects. Check this out.Thanks for the response @LandShark and others that provided solutions. Before seeing your response a few days ago, I finally used the BIOS approach. I downloaded the latest BIOS file and proceeded with the Flash. It's been about 4 days and I haven't had 1 freeze. Knock on wood. I'll reiterate my problem for those that didn't see my earlier post.My freezing issue wasn't specific to gaming. I played a couple of games when I first fired up the computer months ago but my issue began while editing and encoding in Adobe Premiere and Davinci 16 in November. Freezing began to occur immediately before touching the mouse. Other times, it wouldn't go 2 minutes without freezing.I tried updating the drivers and separately shutting down the GPU. Didn't work. Tried the rollback. Didn't work. Your BIOS might be the key.
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