My PowerSpec G356 is freezing randomly while I play games. — Micro Center

My PowerSpec G356 is freezing randomly while I play games.

I have been told from some people more knowledgeable than I am that the problem is either the RAM, or the power supply, causing the RAM to fail. Yesterday, instead of just freezing, it bluescreened, and gave me the error code DPC_WATCHDOG_VIOLATION. This particular unit was a open box, so I am assuming it was a display model. What are my options?  (On a side note, I just bought the computer 3 weeks ago, so if I were get in to the store, it would be under warranty, right?)

Comments

  • IanIan admin
    Greetings. Is this the first time you have experienced this blue screen? How often has it been freezing and did it require a complete shutdown to correct it being frozen? 
  • edited May 20
    TSIanL said:
    Greetings. Is this the first time you have experienced this blue screen? How often has it been freezing and did it require a complete shutdown to correct it being frozen? 
    Yes. Yesterday was the first bluescreen, but it has happened several times prior without a bluescreen. Attached is the event viewer showing the events happening for frequency, and it did require a complete shutdown.
  • TSMikeWTSMikeW admin
    Yes, it would be under warranty. I would be curious to see what errors are proceeding the unexpected shutdowns in event viewer. Did you notice anything there referencing any components? Are you able to access your memory dumps? Knowing whether it actually logs an error when it crashes or writes a memory dump file would be helpful to determine which component is failing.

    Try this tool: https://www.nirsoft.net/utils/blue_screen_view.html

    If you could, post a screenshot of what it displays.

  • edited May 20
    TSMikeW said:
    Yes, it would be under warranty. I would be curious to see what errors are proceeding the unexpected shutdowns in event viewer. Did you notice anything there referencing any components? Are you able to access your memory dumps? Knowing whether it actually logs an error when it crashes or writes a memory dump file would be helpful to determine which component is failing.

    Try this tool: https://www.nirsoft.net/utils/blue_screen_view.html

    If you could, post a screenshot of what it displays.

    I downloaded the tool you gave me, clicked on the event, and that is the bottom one, if that's enough. The next one up from that is the latest freeze, and the topmost is the events following the bluescreen. I am unsure how to read the memory dump, and I did not notice anything regarding parts.
  • TSMikeWTSMikeW admin
    How many BSOD's did you see in bluescreenview and were they all the same error?
  • TSMikeW said:
    How many BSOD's did you see in bluescreenview and were they all the same error?
    This was the only one. It was the first bluescreen I received, all the others froze with no bluescreen, requiring a shutdown.
  • TSMikeWTSMikeW admin
    Understood. You can try the built in memory diagnostics to test the RAM, but everything points towards the GPU. I would replace the GPU or RMA it. 
  • This BSOD looks like it is caused by a driver issue. I have had it before also. I would try following this tutorial on how to completely clean the drivers and reinstall. This guy has a great write up on how to do it. 

    How to Clean Install Nvidia Drivers:
    https://www.wagnardsoft.com/content/ddu-guide-tutorial
     
    Be sure the "clean install" box is checked and only install the graphics driver and the physx driver.
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