Tech Support Inquiry - JillV — Micro Center

Tech Support Inquiry - JillV

This discussion was created from comments split from: More of a statement than question..

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  • New PowerSpec PC hacked into. Do I need to bring it in to wipe it clear (and start over) or is there a way to do it myself? (I am 2 years into my knowledge of computers - can follow directions if needed)
  • AlexSAlexS admin
    Greetings JillV.  Can you give me a little more description of what occurred?  Was someone remote controlling the PC?  If so, did you manage to disconnect them from the computer?

    If you text us at 614-850-3670 with your purchase reference number, we can help you go over some troubleshooting to ensure the intruder is out of the computer.
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