So, on Saturday 7/25 I purchased a 65 LG TV. The person helping me out tried to go over a curb and the tv went off the dolly and hit the concrete. The person helping me he caught it before it could hit at full force. Now on 7/28, I am installing the TV and the corner of this TV is absolutely shattered and the TV is unusable. As I was unboxing I did cut the box at the corners as to make sure it would fit in my dumpster, but I still have the parts of the box. I have texted the number for the Houston store but I was told I would get a call from a manager at 12:30pm and it is currently 6:15pm. I fully understand that COVID has made things difficult, that's why I'm here, just trying all my options. I just want an exchange.