I have a HP Stream 11-y010wm Laptop — Micro Center

I have a HP Stream 11-y010wm Laptop

I have forgotten the password and received this message when I tried to reset my password:
"This feature requires removable media, such as a USB flash drive. Please connect a USB flash drive, and then try again."
The laptop is brand new out of a package in that I used it once maybe two years ago. Any suggestions on how I can change the password? Thank you!

Answers

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