Need a replacement part

Rockord

hi, I need a replacement side tempered glass panel for the lancool 205. Who can I contact for it? 

TSTonyV

Hello @Rockord! Welcome to the Community. 

Did you purchase one of these as a standalone case, or did you purchase a Powerspec system that that uses it as its case?

Rockord

TSTonyV said:

Hello @Rockord! Welcome to the Community. 

Did you purchase one of these as a standalone case, or did you purchase a Powerspec system that that uses it as its case?

@TSTonyV
Hello! I bought it as a stand-alone case. The Lancool 205 full ATX

TSTonyV

Okay. In that case, your best bet is probably to contact Lian Li directly as we don't carry individual side panels for these cases. What happened to your side panel, did the glass shatter?

Rockord

Yes the glass did shatter. And I tried emailing them, however they did not get back at me. Do you know any other way to contact them directly?

TSTonyV

Can you private message me the purchase information for the case? I looked up your email and couldn't find it. Reference number from the receipt if you have it, last name/zip code/phone number otherwise. 

AdamBarts

My glass just shattered, too! First time I tried to open it and about 5 hours after purchase. Just tried sliding it open and it exploded. Is this a known feature of these and, also, how do I get a replacement? I did buy mine as part of a Powerspec system, though.

TSAustinM

Can you private message me the purchase information for the case? I looked up your email and couldn't find it. Reference number from the receipt if you have it, last name/zip code/phone number otherwise. 

ReggieDuke

I havent gotten any word back from the Lian Li customer service and its been a few days. Same issue with in 24 hours of building the system the side panel slide off after untightening 1 thumb screw. 
  

BBKing

My glass just shattered, too!!!  Not even 2 hours old and the glass broke.... how can I get a replacement?  Appreciate your response in advance.

TSTonyV

BBKing said:

My glass just shattered, too!!!  Not even 2 hours old and the glass broke.... how can I get a replacement?  Appreciate your response in advance.

Did you also purcahse this as a standalone case? If so, could you private message me the reference number from your receipt?

dwc4195

I too had my glass shatter. How can I get a replacement.  As some have said, just unscrewing the panel seemed to cause it to shatter.

Eragot

Please help, my glass just did the same.

TSKyleH

Eragot said:

Please help, my glass just did the same.

I was able to locate the reference number you provided us and crated a support ticket.

Mayve

I had my side panel break not even a month later. I was wondering what it would take to get a replacement.

TSTDavey

Hello @Mayve I will email you requesting for additional information from you.

Vchau21

Hi,  the glass on my power spec did the same.  Please help! 

JS_MC

Hello @Vchau21 Please expect an email from us!

Vchau21

Yes just sent the info

Pkirk618

at this point, this glass shattering issue seems like a big issue.

JS_MC

This doesn't seem like a big issue to me, but I can see how you might think so if you see the interest in this post. However, the number of responses here vs. the amount of these cases that are sold is quite small by comparison.

I should mention, the side panel is tempered glass, meaning that it is under pressure. Dropping or putting pressure on the corners of said glass will cause it to break. That's just the nature of tempered glass. It's to do with the way the grains of the glass pulls in when the glass is quenched, but the process makes the corners weak and the center quite strong.

Here's an article about this.

Because of this, I'd always recommend that you use caution when handling this type of glass.

I hope this info helps!

J_23

This happened to me and my son as well. Our first gaming pc build and when we were sliding the glass off for the first time it broke. Who can I contact for help or do I have order a custom cut plexi glass?

JS_MC

Hello @J_23

I've emailed you about this. Please check your inbox.

Amin

I just experienced this as well. Removing the side panel and the glass shattered in my hand and onto the floor. I’ve been building PCs for 25 years with plenty of models containing tempered glass, including other Lian Li products. This is the first time I’ve ever seen anything like this happen. The protective film is still on the panel. 

Ian

https://community.microcenter.com/discussion/comment/28613#Comment_28613

Hello, I have sent you an email regarding this

H_24

I just had the same issue, the panel shattered upon removing from the case, how does ones go about a replacement for the panel.

ninja502

would SKU: 191809 or SKU: 191791 work for this case

Ian

https://community.microcenter.com/discussion/comment/30637#Comment_30637

Hello, I have sent you an email regarding this.

Daniel_S

Hello,

Just had the same problem with glass panel on our PowerSpec G706. First time I ever removed it... exploded / shattered.

I need a replacement panel. Lancool 205M Black case.

Please help.

Ian

https://community.microcenter.com/discussion/comment/31290#Comment_31290

Hello, these items are available at our stores:

https://www.microcenter.com/product/629717/lian-li-lancool-205-atx-glass-side-panel---white

https://www.microcenter.com/product/629716/lian-li-lancool-205-atx-glass-side-panel---black

Dubiouslee

Hi I recently purchased a barcade arcade stand.  It only came with one set of Shelf supports but with two shelves.  Please help!