Windows 10 log in problems — Micro Center

Windows 10 log in problems

Every time you start your computer you see ur background and then hit a key or click and the screen with blur and your profile picture will appear and the bar to enter you password. But my computer keeps getting stuck at the blurry screen and then eventually jump back to the beginning. I can’t find a way to fix it in the UEFI. And I interrupted the windows boot sequence 3 times so I can bring up the screen to enter safe mode because hold shift and clicking restart stopped working, and nothing changes. I’m completely lost. Does anyone know how to help me?


  • LandSharkLandShark admin
    edited October 2020
    From what I've read, You're able to boot to the OS, where it shows time and wallpaper, but it won't show your unlock screen where you would enter your password to unlock your computer. If you're able to see the restard button at the bottom of the screen, try this:

    Hold down the shift key on your keyboard while clicking the Power button on the screen.
    Continue to hold down the shift key while clicking Restart.
    Continue to hold down the shift key until the Advanced Recovery Options menu appears.
    Click Troubleshoot
    Click Advanced options
    I see that you mentioned that this may not be working for you, but if you're able to click System Restore, see if you can go back to an earlier time.
    If not, boot into the recovery environment again, then try a startup repair.
    If that does not work, boot into the recovery environment, then click 'Go back to previous version of Windows'

    Let us know if that works for you.
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