PC Shuts off When Starting Certain Games

michael_jc95

I recently build a new PC but every time I try to load up games (i.e. Apex Legends) my entire PC restarts. I've tried changing the power management settings for the GPU itself in the Nvidia Control Panel and have done a clean installation of the latest drivers for Nvidia 3 times now. I'm not sure if there's something that I did wrong when setting everything up but the PC runs fine when perform normal tasks. Also, certain games are seemingly not affected by this, such as Genshin Impact and Fortnite. Again, not sure where I'm going wrong with this or maybe the PSU can't keep up? Please help, below will be my build.

Motherboard: ASUS ROG Strix B550 E-Gaming
RAM: Corsair Vengeance RGB Pro 2x8 GB 3600hz
GPU: EVGA RTX 3080 FTW3 Ultra
CPU: AMD Ryzen 7 5800x
PSU: EVGA 850W GA Gold+ Certified
AIO: NZXT X73 Kraken 360mm w/ 3 NZXT 120mm Fans
Case Fans: 6 QL 120
Storage: Samsung 970 EVO Plus NvME 500 GB & Samsung 860 EVO 2 TB

TSPhillipT

Hello @michael_jc95

Thank you for posting on the Micro Center Community!  I have been hearing issues of the 3080 causing power issues, with more people remedying the issue with a newer and higher wattage power supply.  Here is a thread discussing this issue but with the 3090 instead; https://community.microcenter.com/discussion/5076/computer-randomly-shuts-down 

I don't want to jump to the PSU as an immediate answer but it is a solid guess based off prior 3000 Series GPUs.  Is the computer just instantly restarting or is it going to a type of error screen?  

michael_jc95

The computer instantly restarts the moment I get to the main menu of Apex Legends. No error screen whatsoever. I've tried underclocking the GPU and installing different versions of current and older Standard and DCH drivers from Nvidia. Nothing.

TSPhillipT

I see @michael_jc95

Have you double checked and reseated the PCIe cords that connect to the GPU, ensuring that it was plugged in as a total 8Pin rather than plugging the 6Pin and 2Pin separately if they haven't.  Another thing you can also do is bring in the PC to our service desk and we can definitely diagnosis and get this issue resolved if you could bring it in.  

michael_jc95

I did make sure that the GPU power cables were plugged in as total 8 pin rather 6+2 pin. If I were to bring in the PC, lets say to either the Flushing or Westbury location, would they be able to check it out right then and there or will I have to leave it for a few days?

michael_jc95

Ended up swapping my EVGA 850W GA Gold+ for a G Skill MB850G Gold+. This seems to have solved my problem. So far, no random restarts from any GPU intensive game. Now to either get my money back from Newegg for the EVGA PSU or maybe bring it in to Micro Center to possible get fixed or something like that. Thanks for the help.

TSKyleH

I am glad you were able to isolate the problem @michael_jc95, I certainly would recommend going the Newegg route, as we do not directly service power supplies.