Trouble with WiFi connectivity

Pitak

I have an ASUS PCI Wifi Adapter that was working perfectly fine for several months. I recently moved but kept the same internet provider (Verizon) with a different rental router. Internet works perfectly fine on all other devices (laptops, phones, tablets) except for my desktop. I can connect to my WiFi but it says "No internet, Secured" even though I do have access to the internet (browsing, videos games, etc.). I want to initiate a Windows Update because "Your device is missing important security and quality fixes" but I can't because it says I'm not connected to the Internet (even though I can do all those things listed previously). I've tried numerous fixes found from a little bit of research online such as reinstalling wifi adapter driver, changing dns server to Google's, resetting network, typing in various ipconfig commands in command prompt. Even when I connect to my phone's hotspot, it says the same "No internet, Secured". Should I just bring my pc in for a tech to take a look at?

Pitak

If it is relevant, I can use my browser, play games, watch/stream videos but Microsoft Outlook (and other Microsoft apps) and Spotify can't connect online. 

TSKyleH

Hello @Pitak, I am sorry to hear you are having issues with wireless. I also understand that using the same computer your still able to access the internet through your web browser. I would like to understand all of the various commands you have tried to use to in command prompt. I suspect with your note that you tried ipconfig commands, that you did try /flushdns /release and /renew. Two other commands come to mind though, have you tried any netsh commands, specifically 

• netsh winsock reset
• netsh int ip reset

If it would help we do offer instructions on these commands at https://community.microcenter.com/discussion/2304/how-to-fix-network-connection-issues-in-windows-10. Another thing that may come to mind is different SSIDs, some routers are capable of providing two different networks, one for the 2.4 band, and another for the 5.0 band. Many providers may list them as 24g and 5g, many phones and tablets may primarily use the 2.4 band, while the computer may see both, this can be checked in the router configuration page.  If your computer does show both names with either the 24 or 5 notation, I would try connecting to either of them to see if there is a difference.

Pitak

Hi @TSKyleH ! I have tried a couple of those commands starting with "netsh" as well (I've definitely tried that first netsh winsock reset one). I do have two networks but both the 2.4 and 5.0 band have the same issue that I've described in my original post. 

PowerSpec_MikeW

@Pitak

My first thought would be a firewall issue. Do you have any antivirus/firewall software on the system? Or anything like a network optimizer tool, or VPN services?

Pitak

Hi @TSMikeW, 
I'm relatively new to PCs (this is my first custom built) so I have not added any additional antivirus/firewall software or messed around with network optimizers (I don't even know what that is haha) or VPNs. 

PowerSpec_MikeW

@Pitak

Could be something that's included with the motherboard or a WIFI adapter as an example. ASUS motherboards have a software called GameFirst that's a network optimizer. We've seen this tool severely limit speed test results, without actually effecting your internet. You can open appwiz.cpl and screenshot what's installed.