Trouble with WiFi connectivity
Pitak
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I have an ASUS PCI Wifi Adapter that was working perfectly fine for several months. I recently moved but kept the same internet provider (Verizon) with a different rental router. Internet works perfectly fine on all other devices (laptops, phones, tablets) except for my desktop. I can connect to my WiFi but it says "No internet, Secured" even though I do have access to the internet (browsing, videos games, etc.). I want to initiate a Windows Update because "Your device is missing important security and quality fixes" but I can't because it says I'm not connected to the Internet (even though I can do all those things listed previously). I've tried numerous fixes found from a little bit of research online such as reinstalling wifi adapter driver, changing dns server to Google's, resetting network, typing in various ipconfig commands in command prompt. Even when I connect to my phone's hotspot, it says the same "No internet, Secured". Should I just bring my pc in for a tech to take a look at?
Comments
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If it is relevant, I can use my browser, play games, watch/stream videos but Microsoft Outlook (and other Microsoft apps) and Spotify can't connect online.
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Hello @Pitak, I am sorry to hear you are having issues with wireless. I also understand that using the same computer your still able to access the internet through your web browser. I would like to understand all of the various commands you have tried to use to in command prompt. I suspect with your note that you tried ipconfig commands, that you did try /flushdns /release and /renew. Two other commands come to mind though, have you tried any netsh commands, specifically
- netsh winsock reset
- netsh int ip reset
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Hi @TSKyleH ! I have tried a couple of those commands starting with "netsh" as well (I've definitely tried that first netsh winsock reset one). I do have two networks but both the 2.4 and 5.0 band have the same issue that I've described in my original post.
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@Pitak
My first thought would be a firewall issue. Do you have any antivirus/firewall software on the system? Or anything like a network optimizer tool, or VPN services? -
Hi @TSMikeW,
I'm relatively new to PCs (this is my first custom built) so I have not added any additional antivirus/firewall software or messed around with network optimizers (I don't even know what that is haha) or VPNs. -
@Pitak
Could be something that's included with the motherboard or a WIFI adapter as an example. ASUS motherboards have a software called GameFirst that's a network optimizer. We've seen this tool severely limit speed test results, without actually effecting your internet. You can open appwiz.cpl and screenshot what's installed.
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