I've only had this computer for about 2 weeks and now it is shutting down and rebooting whenever I am streaming Dead by Daylight. I am seeing that this is an with this model in this forum. Is there a way I can fix this or do I have to bring this back to the store for service?
From that information, it looks like it's an unexpected shutdown. Let's try testing the power and then see if we can find any difference there. Another option would be to boot your PC in safe mode. This would check to see if it's a driver compatibility issue. If the issue doesn't reappear when you start your PC in safe mode, you
can eliminate the default settings, basic device drivers, and services as
possible causes.Looking forward to your response.
@LandShark the replies you have given me are to reinstall windows and try updating windows and drivers. Neither have/would help this as it is a new desktop within the last week. I already tried updating windows, the bios and the gpu drivers because it was crashing. What can be done to rectify this faulty machine?
@TSMichaelB the screen goes black like there is no input for a second or two. Then the computer reboots. Sound seems to cut out at the same time. It usually crashes when starting a game. I have had success playing for hours, but not consistently. Error codes in the event viewer show "WHEA-LOGGER" as the source and event ID 18. Fatal hardware error occurred.
@TSMichaelB It still crashed after changing the settings under system failure. I don't have steam or anything installed. This happens with only modern warfare running. I have the monitor plugged in with display port. The monitor doesn't have an HDMI out. The only app running in the background was battlenet. I closed it this time and it still crashed
@TSMichaelB I read in forums that disabling fast boot has helped others with this gpu. I attempted to disable that without any success. With the automatic restart on system failure disabled, nothing changed. It still restarts at the same point of failure.
Reported by component: Processor Core"
In this example, we would know that the CPU is reporting the error, and that it is likely at fault for the crashing. That isn't to say that a different failing component could be at fault and it could mask itself as a different component reporting the error, but it is far more likely to be the component that is originally reporting the error.
We could go through various steps to confirm whether the CPU is at fault (underclocking, undervolting, disabling cores/SMT, etc) however I do not want to subject you to the massive time sink required to undertake this, nor should you have to go through this on a brand new computer in the first place. While my curiosity wants to learn exactly why this system is failing, at this point it is likely best that we coordinate with your local store and get you an exchange in as convenient of a manner as we can, and let our service associates determine the root cause of the crashing and address it themselves.
That said, if you'd prefer to go this route, I am willing to put in the effort with you. Just understand that it likely won't lead to a solution, just a confirmation of the issue at hand.
It said the processor reported it.
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