PowerSpec G464 rebooting randomly
Hi. I just purchased a PowerSpec G464 system a couple of days ago and it is rebooting for no reason and randomly. Sometimes its during gameplay (wow classic, not the most intensive) and sometimes while looking at YouTube over Chrome and sometimes just clicking around windows. Also, I did some investigating and it looks like the site specs says DDR4-3200 and it look like I have DDR4-2400, so I am a bit confused there. I am hoping you all can assist me here. I have built a lot of systems, but I didn't want to get crazy here before I asked if there was some known issue that might be causing this on this particular build. Thanks.
Based on other posts, I see you've asked for screenshots of CPU-Z. So here you go:




Based on other posts, I see you've asked for screenshots of CPU-Z. So here you go:





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Link:https://www.asus.com/us/Motherboards/TUF-GAMING-X570-PLUS/HelpDesk_Download/
Have you done any troubleshooting with Warzone? Setting changes or uninstalling reinstalling? Not saying that it's specifically Warzone but it could be something that Warzone is doing that triggers the system to restart.
I called service and stepped into one of the mc locations and was suggested to swap
out for another one as I was told it could be a bad graphics card. So I did the following week in December, clean swap with a brand new one. Everything was all good until it started to happen again.
One particular odd thing I've noticed while looking into my settings is that the ram frequency was at 2400 rather than the advertised 3200, which completely threw me off considering it was being ran on auto. So I set it to DOCP to where it should've been and got it running as the advertised frequency. Thought that also worked as I didn't run into any issues for a couple of days, but then soon after it started to reboot again playing Warzone, same error code for Kernel power.
So I ran a mtest, for many hours until completion, there were no errors found and everything found to be normal. I had my brother help me diagnose this and upon further speculation and knocking out each variable, he suspects a bad psu. I called MC tech services and described my issues as stated here, and was told the same thing - A bad psu and was suggested an upgrade to a 1000 watt psu being that someone had a similar issue and found to be that this was his fix. Not sure of the powerspec hardware components to be a culprit, but I'm at a loss to what could cause the random boot issue.
Such a headache this is, I bought a prebuilt computer for the sole reason of avoiding these kinds of problems. My friend's swear by the MC brand and their quality service and products, but I'm starting to believe otherwise since I'm having very bad luck with this prebuilt. I should not be having these issues being that I bought a brand new computer and built by a trusted brand - not to mention spending around $1600 with tax.
I'm stopping by MC today (12/13) and dropping off my g464 for them to take a look at it, replace/upgrade whatever necessary. Really sad that within just a few days, service tech know my name already. Even worse, both Elston and Westmont locations are about 1.5hours away from me. Super inconvenient.
Sigh..
We apologize for the trouble with the new system and we're certainly going to look into it. I'd ask that you please run bluescreenview and screenshot the results: https://www.nirsoft.net/utils/bluescreenview.zip
Neither of you mentioned BSOD's, sounds like an intermittent power loss, but we'd like to verify nothing is being logged that could account for this.
Regarding the memory speed, enabling DOCP is not part of the BIOS defaults. This is something we enable. if the BIOS defaults are reset then DOCP is disabled, and 2400 is the JEDEC profile the RAM in this system, will train to on this motherboard. This could have been missed.
As for the power supply, I've load tested this power supply on a considerably more demanding system, over a long period of time and it held up well. Please provide any information that you're able to. We'll investigate this further.
Wish me luck..
Just curious if you guys have looked into this further since it seems to be a common issue people are having with this model. Could it be an issue specific to this motherboard? From what I’ve read it seems like it’s a common problem. Is there a concrete answer or solution for this issue yet?I have been away from home for the holidays so I haven’t been able to monitor it to see if it happens again, and my 15 day return period has expired. I’m getting nervous that this problem will never be fixed and I could very well have wasted $1500 on a pre built. Really trusted microcenter so this has been disappointing to say the least. Thanks for your help and any info you can provide.
https://support.norton.com/sp/en/us/home/current/solutions/v85131538