windows automatically restart itself

MerlEM

I recently built my first pc back in November and for the past 3 months (I don't really remember) It has restarted itself showing a blue screen and sometimes when that happens my fans make a vrring sound like a race car kind of for a few seconds. This is a big problem since I do online school. Please help. I also have tried things to fix this but no use.

Ian

MerlEM said:

I recently built my first pc back in November and for the past 3 months (I don't really remember) It has restarted itself showing a blue screen and sometimes when that happens my fans make a vrring sound like a race car kind of for a few seconds. This is a big problem since I do online school. Please help. I also have tried things to fix this but no use.

Greetings. What is the error or message that you get on the blue screen? What have you tried to do to fix the problem? 

MerlEM

it gave me a Your pc ran into a problem and needs to restart I have tried troubleshooting and going into advanced settings

PowerSpec_MikeW

@MerlEM

Please run this tool and screenshot what you see: https://www.nirsoft.net/utils/bluescreenview.zip 

That'll tell us more.

MerlEM

PowerSpec_MikeW

@MerlEM

As you can see here, random bug check strings, no consistency. They're pointing at kernel image, instead of a more specific driver or executable. We're going to interpret this as system instability. Please list your specs as thoroughly as possible. Also, install CPU-Z: https://download.cpuid.com/cpu-z/cpu-z_1.94-en.exe

Screenshot the first, Memory and SPD tabs.

MerlEM

MerlEM

PowerSpec_MikeW

@MerlEM

I'm noticing your memory is running at 2133 CL15, probably not what it's rated at. What RAM do you have?

MerlEM

um I don't remember how do I find out

PowerSpec_MikeW

@MerlEM

There should be a sticker on the side of the RAM with the specifications.

MerlEM

it is g skill ripjaws ddr4 

PowerSpec_MikeW

Please screenshot the Mainboard tab, and on the SPD tab, change it to slot #2 and screenshot that, so we can see the profiles on your RAM.

MerlEM

PowerSpec_MikeW

@MerlEM

Everything looks fine. I am noting your RAM is DDR4-3200 CL16, and you're running on the default profile 2133 CL15. You should go into the BIOS and load the XMP profile from the OC menu at some point, however the RAM should be stable on this stock JEDEC profile. I'd start by testing your RAM either way, and I would do so on the XMP profile. I would suggest making a bootable Memtest86 flash drive to test from: https://www.memtest86.com/ 

MerlEM

Thank you, I'm a rookie when it comes to computer things, so when I load the XMP profile? It'll be all good? How do I exactly do that?

PowerSpec_MikeW

@MerlEM

It's possible, or you may still be unstable at that point. Or you may fail to POST at all, or the instability could still exist and be considerably worse, but that does tell us something. Setting should be under the M.I.T menu, below "Advanced Memory Settings". It's the first item, Extreme Memory Profile X.M.P. Set it to Profile 1. Save and exit.

MerlEM

what do I do if it becomes unstable and how do I know it is

MerlEM

Why did it become like this? does it have to do anything with building the pc incorrectly or ?

PowerSpec_MikeW

@MerlEM

The random BSOD's are a symptom of instability, it'll become more frequent is the problem is worse. I doubt you did anything wrong to cause this. It's very likely one of the sticks is bad. The easiest way to verify is to run memtest86. It'll tell you if there's a failure and on which DIMM. If you're confused, run it again with only a single stick installed, to verify the faulty stick. You can also run the system with a single stick to see if it's stable.

Problem here, is what you may find is that it's stable with either stick in single channel mode, but becomes unstable again when you install both sticks and operate in dual channel mode. This could point towards an issue with the IMC on the CPU.

MerlEM

what do you mean by sticks?

PowerSpec_MikeW

@MerlEM

I mean the individual sticks of RAM. You should have two.

MerlEM

oh yes I see, I will try what you suggested and get back to you thank you.

MerlEM

MerlEM

how do I exactly test the memtest from this?

PowerSpec_MikeW

@MerlEM

The flash drive is bootable. Restart the PC and press F8 rapidly, I believe that's the boot menu key on your board. Select the flash drive from the list. Once it's up, start the test and let us know what you see. If you can't access it that way, tap "Delete" on startup, and you can change the boot priority on the easy mode screen.

MerlEM

The keys don’t seem to work I pressed fn and f8 and fn and delete

PowerSpec_MikeW

@MerlEM

You shouldn't need to hold the function key in. If you can't get in that way go to Start > Settings > Update and Security > Recovery > Advanced Startup > Restart > Troubleshoot > Advanced > UEFI Firmware Settings. Change the boot order from there.

MerlEM

What do I change for the boot order

PowerSpec_MikeW

@MerlEM

You want the USB flash drive to be first for now.

MerlEM