windows automatically restart itself

PowerSpec_MikeW

@MerlEM

That's good. Once it loads, hit Config then "T" for "Test".

MerlEM

i have done that whats next

MerlEM

PowerSpec_MikeW

@MerlEM

T will let you specify the tests and change the number of passes. If you just want to start testing hit "S".

MerlEM

how do I know when the test is finished?

PowerSpec_MikeW

It should indicate so when the test is complete in the lower portion. It'll show errors as they occur. If you're not clear on what's going on post a picture of what you're seeing.

MerlEM

PowerSpec_MikeW

@MerlEM

Well, you're on Test 13, so you're almost through pass 1 of 4. It'll run for a while longer, but so far, no errors. I'd let it go for a while longer, but it looks like we'll have to look elsewhere for the cause of your crashes. Do you have an NVME drive?

MerlEM

I am not sure what that is 

PowerSpec_MikeW

@MerlEM

It's a type of drive. M.2 NVME. The Samsung 970 EVO is a good example of this. We can check in the OS, for now lets let it complete at least two full passes, and if it does so successfully. I'd try to reinstall windows and we'll see where we are.

MerlEM

PowerSpec_MikeW

Your on test 9 of pass 2. Your RAM and IMC are looking fine. Looks like we'll need to look eslewhere.

MerlEM

so do I exit it out if so how do I do that.

PowerSpec_MikeW

Yes, you can just turn the PC off and back on.

MerlEM

what is after reinstalling windows

PowerSpec_MikeW

@MerlEM

Well, we're going to need some crash dumps to review, since your OS wasn't bootable we couldn't grab them before. Reinstall your drivers, and we'll wait on a few crashes to happen. Then we'll pull up those crashes(if they occur) with bluescreenview: https://www.nirsoft.net/utils/bluescreenview.zip

MerlEM

how do I reinstall my drivers

PowerSpec_MikeW

@MerlEM

You can find your motherboard drivers here: https://www.gigabyte.com/us/Motherboard/B450-AORUS-ELITE-rev-1x/support#support-dl-driver 

You'll need chipset, audio and ethernet primarily. Also, download your latest video card drivers.

MerlEM

so sorry but how do I know which audio and chipset I have. How do I download my latest video card drivers?

PowerSpec_MikeW

@MerlEM

You're fine. The link I provided is for your motherboard, so the latest audio, chipset and LAN drivers provided by Gigabyte will be there for your motherboard. Just choose the latest one. As for the video card, www.geforce.com for Nvidia cards and www.amd.com for Radeon cards.

MerlEM

MerlEM

Is this what I am supposed to download?

PowerSpec_MikeW

@MerlEM

Yes, depending on whether you have  Geforce or Radeon GPU.