Computer Diagnostic service questions

Jericcho

How does the Computer Diagnostic service/scheduling work? My personally built PC stopped working after 6 months of normal usage, and I want to have my local MicroCenter Diagnostic service take a look at it. Do I have to purchase the service ahead of time? Do I need to go somewhere to see what time slots are available? Or is it just bring my PC to the store and it will be looked at right away?

Also, what's the timeline for the diagnostic process? Will I be involved the entire time, or will someone take my computer, and let me know when it's ready to be picked up again?

Ian

Yes, we do offer diagnostics on Desktops, Laptops, 2-in-1, and All-in-one computers!

For more information like pricing or warranty info, please check out this helpful article about our diagnostics service.

https://community.microcenter.com/kb/articles/15-do-you-offer-diagnostics

https://www.microcenter.com/product/241714/micro-center-service-computer-repair-diagnostics

Jericcho

Based on the first link, is the diagnostics service only offered for pre-built units by OEMs? If I assembled my PC myself, can I still utilize this service?

JS_MC

Yes! The diagnostics are available for laptops, desktops, and custom builds.