I recently purchased G Skillz Ripjaws V (skew 010496) along with an Asus Strix B550 Mobo from Microcenter in Tustin. I have been having issues running them at 3600 MHz with this motherboard and my Ryzen 5800x. I just went to the Asus website and it is not listed as a supported Ram. I have read (after the fact). that G skillz doesn't play nice with Asus, so I did some research and found this out after the fact. I was helped by one of the employees on this as well and picked out every major components for my build (except the GPU).
My question is this. Since this is not a supported Ram, and I cant seem to get it to 3600 (even with D.O.C.P) without issues, can I return it? I just built the system this week and finally got to install it. I purchased on 8-26-21, and my computer has only been completely functional since Monday this week.
Any suggestions? can I bring it back and exchange for something that is compatible?
Greetings. I am sorry to hear of the issues. If you are unable to get the RAM to perform as expected, you are more than welcome to return or exchange it within 30 days of purchase.
I don't think I have the box, but I have the receipt. Is that ok. didn't think that would be something I would have an issue with. lol. Thanks again!
Shouldn't be an issue as it is still within the return policy. Sometimes there is a small restocking fee without the box (this would be up to store management), but if the item is not working as intended for you, we would be able to help you out in-store with a return/exchange.
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