Television Delivery
A client bought a television from the Tustin store over a week ago, but no one has contacted him about delivery. How do we get things moving?
Answers
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Good afternoon @pscheidt
Thank you for contacting micro center. i am going to be emailing you directly on this to get more information for the purchase of the tv.
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Hello,
I have the same question, with the difference being it has been 3 days since I purchased a TV at the Mayfield Heights, OH store. At what point can I expect someone to contact me regarding delivery? Thank you.
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Normally the delivery group should reach out on this within 5 business days of the purchase. There may be some delay due to the crazy storm we're having here in Ohio, but I would expect someone to be reaching out to you soon!
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OK, thank you for the response.
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Happy to help!
Please let us know if they haven't reached out to you after this period of time!
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Hi again,
Today is the 6th business day since I purchased the TV at the Mayfield Heights, OH store on 1/30/2022 and I still have not heard from the delivery group.
Thank you.
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Sorry to hear that @sage57
I'll send you a direct email asking for some additional information!
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Hello,
Thank you for your help so far. I did get a phone call on Wednesday at 12:30 that the delivery truck was 10 minutes out, but I was at work at the time and the delivery person said that I would have to be present. They said they would talk to the manager about setting up a delivery time that's more convenient. I tried calling them yesterday, but there was no response and I left a voicemail. Since I haven't heard from anyone yet so far, could you please have them call me again? I was hoping to set up the TV this weekend.
Thank you.
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Hi, I was actually just working on your email to me. Sorry for the delay. I went ahead and sent the details directly to store management to look into this for you.
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OK, thank you.
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You're welcome, please let us know if you have any other questions.
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