I'm so frustrated at Micro Center right now. I bought a custom-built gaming PC back in July, 2022. Thankfully, I also purchased a 3-year system protection plan at the same time. I noticed it was having BSOD issues immediately. After making sure all the drivers and software were updated, I continued to have issues. I took the PC in for repair and the tech replaced the graphics card, thinking that was the issue. It worked for a few weeks afterwards, but then began to randomly BSOD again. After fighting with it for months, I made the 45 minute drive and brought it back to Micro Center. The tech kept it for two (2) weeks and said he couldn't find anything wrong with it! When I brought it back home, it BSOD immediately after login and has been randomly crashing ever since. I've reloaded Windows 10 multiple times, even upgraded to 11, removed all my 3rd party apps, and it still crashes. I'm completely at a loss for what to do next. Right now I just have a $3500 paperweight. What are my options? Can I bring it back and exchange it for a new build? Can I have them pull everything and have them check each component individually?
Looking into this, it appears you have been in touch with our customer relations team directly about getting in contact with the store who would be best able to further assist you at this time.
That devices are plugged in at home?
I just wanted to follow-up on this. The Knowledge Manager, Eric, reached out to me last week and went out of his way to order a replacement processor and memory for me. I'm not sure which one it was, but he had the staff replace them in my machine and it works great now! I can't express how thankful I am for all his help. He definately went above and beyond. Thank you!
Great to hear! I do see your feedback has been passed along to the proper teams via our chat service!
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