What does a replacement plan cover?
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I bought something a couple years ago and the replacement plan hasn't run out yet. I was wondering what was covered by it and what would happen if I brought something into my local store?
Answers
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Hi,
We cover things like surges, overheating and if it lots of things that make your product slow down or not function properly. Your local store will take a look at the item and may test it if required to see if it isn't working properly. If it fits in the scope of the plan then we'll give you a gift receipt for how much you paid for the product. In some cases a manager may make an exception for a outlying issue that will be judged case by case.
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If my replacement plan is still valid but the return window has run out would I still be able to return or exchange the product?
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A replacement plan doesn't extend the return period timeframe.
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