A few questions about buying Prebuilt PCs
Hi, I was curious, if I pick out and buy a Prebuilt Desktop PC, but want to replace a part before taking it home. Would your stores allow this? For example, I buy a Prebuilt with an AIO liquid cooler but want to swap out the cooler for a different model or even an air cooler, would that be doable?
Also, do you allow for testing these PCs before taking them home? Like if I buy a Prebuilt PC, can you hook it and turn it on and test it to make sure it all works properly and the OS/Bios are set up properly? And then I can take it home? I ask because I live several hours away from my nearest Micro Center, so I'd want to be sure the PC I've purchased actually works before taking it home, instead of having to drive all the way back if I get home and something is wrong. The closest store to me is the Mayfield Heights, Ohio location.
Answers
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You can have the service department replace a part before taking it home, but you'll own both parts. They won't issue any sort of credit for the existing part.
At time of purchase, you can take the system to the Knowledge Desk and they'll help you get a look at the system before you take it home.
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Thanks! Does this apply to all store locations or just certain ones? I could see myself either going to the Mayfield Heights, Ohio location or the Columbus, Ohio store; depending on how things go.
Also, if I ask them to replace a part before taking it home, will I be paying for both parts, like the new cooler for instance in addition to what I already payed for the PC?
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Yes, any store location can assist. Also yes, you would be paying for both the PC and the additional part.
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Thank you. Another question I have is can anyone in the store help with finding out the serial number for a specific part that is already installed in the PC? I saw a prebuilt I was interested in but the cooling system is an AIO which had a recall this year due to some malfunction in how it was made. They gave the serial number to check and see which one you got. More specifically, it's the Lian Li Galahad AIO.
I called and asked if it was possible to check the serial number for the unit used for this but was told it's not possible. I was assured whatever unit was used would be new, but it would be nice to be absolutely sure before buying that PC. I asked if I could have a different cooler installed, but was told I'd be better off just getting a custom build instead.
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With the Galahad, you're probably looking at one of our PowerSpec systems. The recall happened a while ago, those units were pulled from inventory and returned to Lian Li. We do warranty the system for one year and we offer extended warranties on our systems as well.
https://lian-li.com/regarding-issues-with-our-galahad-aio-affecting-cpu-temperatures/
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