Is there any way to get Micro Center to respond with an update about a custom built PC?

jcrotty · August 2023

I ordered a custom built PC and the order was confirmed on July 25. When I made the order a sales associate over chat said that it would take "a couple days" to assemble the PC which was a little too rosy to be entirely believable but it's now August 13. I've reached out by chat three times for an update. The first two times the associate promised that the technician would call me and the third time the associate promises a manager would call me but there's been nothing. Before I cancel the order, is there any way to get an update and projected date of completion from Micro Center? I didn't really think a couple days to build the PC was realistic but this is not more than three weeks later and if they can't get it together by now I'm losing faith they ever will. This is not the type of service I expected.

Any advice would be welcome and if you're considering buying from them consider this a warning.

Vaganza · August 2023

I'm not sure which location it is coming from, but typically, this is at worst 2 days I do all of mine same day, so I am not sure. I am asking someone to get a hold of you.

jcrotty · August 2023

Thank you. This is at the Rockville, Md location. I will wait to hear from someone.

Ian · August 2023

https://community.microcenter.com/discussion/13597/is-there-any-way-to-get-micro-center-to-respond-with-an-update-about-a-custom-built-pc

Hey there,

I looked into your tickets with our chat team and it's definitely unusual for a build order to be taking this long, especially without any contact from the store. For this, I have gone ahead and passed this order information over to the management at the contact center so they can try to work with the store directly to see what the holdup or issue with the order may be, and they should be in contact with you as soon as possible.

jcrotty · August 2023

Thank you for the update. I'll wait to hear from them.

JamesBrumm · August 2023

A bit of thread necro here but, I wish I'd read/ poked around these forums before doing business with my "local" Micro Center.

jcrotty · August 2023

Actually a manager from the branch at issue called me, apologized and let me know the PC was assembled and ready for pickup. The issue, as summarized by him but not in so many words, was that some people weren't doing their jobs and the people who would ordinarily make sure they did were out of town. Not great but well within expected standards of human behavior.

I won't pick the machine up until Saturday but in the end the only thing about the experience that left me annoyed is that the only way to contact Microcenter is through that little chat window on their website and the people operating it can't really do much to help. An option to call the store and say "where's my computer?" would have been a lot better. If you're in a situation similar to mine I recommend leaving cranky posts on their forum until they sort themselves out.

Ian · August 2023

https://community.microcenter.com/discussion/comment/51524#Comment_51524

I am glad to hear you were contacted by store management and they do have your PC ready for you. Typically with PC repairs, you would be provided with a phone and text-only number for service in-store, as this looks to be for a build submitted through the website, we may have an oversight where that information is not properly sent out to build customers. I'll check with our web team and see if that's something that can be implemented.

Ian · August 2023

https://community.microcenter.com/discussion/comment/51523#Comment_51523

Greetings,

If you are having an issue with something in regards to service at one of the store locations, you can respond here for further assistance or open up a live chat during store hours on the main Micro Center site and they'd be glad to pass over your information to the service team in-store with any questions or concerns you have about something in for service currently.

C3nuke · September 3

Same here no service number given to check. And I paid tier 3 $250 any help is appreciated
I didn't even get an email regarding the building process or status