AMD code not working

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Mathomas1989
Mathomas1989 ✭
in PowerSpec
Got the Avatar promo code with purchase of G907 but AMD verification tool said it doesn’t detect an eligible AMD product.
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  • PowerSpec_MikeW
    PowerSpec_MikeW
    Seventh Anniversary 2500 Comments 100 Answers 250 Likes
    PowerSpec Engineer
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    @Mathomas1989

    You meet the requirements on the CPU and GPU. I wonder if it's picking up the iGP first and causing a problem. Right click Start, go to Device Manager and under Display Adapters, right click and disable the integrated AMD graphics. Reboot, then run the verification tool again.

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  • dremonk
    dremonk
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    I've also had this issue with a G714 for the 7800x3d - their support team said only to reach back out to the vendor? I definitely have a 7800x3d and assuming that I've been sent the correct coupon code.

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  • Ian
    Ian
    Eighth Anniversary 5000 Comments 250 Answers 500 Likes
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    https://community.microcenter.com/discussion/comment/53072#Comment_53072

    Greetings,

    Sorry for the delay in reply. Are you able to share an image of the error page/message you get when trying to activate the game code?

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  • dremonk
    dremonk
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    Hello! Slow getting back to this too:

    This is the message I receive when using the code in the product verification tool:

    image.png

    Response from AMDRewards Support:

    image.png


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  • Aurecium
    Aurecium
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    Good Day,

    I don't know if you're still looking for a solution to this, but I had the exact same problem. I ended up contacting Micro Center by phone (the email link on their site doesn't work atm and the Chat Online button isn't a link at all, just an image, lol). Anywho, I called (952) 285-4040 (Option 4; then wait for a representative). They were able to email me a new code, and it worked perfectly. Great customer service over the phone. The rep was awesome!

    I wish you luck!

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