G470 PC has graphics crash and reboot and occasional blue screen. How to find the problem?

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The computer is under a year old. It mostly has these crashes on more demanding games like Call of Duty, and other AAA releases. I've fully reinstalled and updated the video drivers, my computer is updated in every format I can think of. I've ran memory checks and they came back clean.

Answers

  • TSKevinG
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    Good afternoon @CryWolf13 "


    Thank you for contacting micro center. I do apologize you are having issues with the computer. if you have done the reinstallation of the graphics card drivers and done a memory check and the issue is still happening, the only other option you may want to try would be a clean installation of windows as if there is corruption, it would clear this out. if you have done this already, then it may be best to bring it in store to have all the hardware diagnosed for issues.


    https://community.microcenter.com/kb/articles/68-how-to-perform-a-clean-install-of-windows-10

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @CryWolf13

    Please run this: https://www.nirsoft.net/utils/bluescreenview-x64.zip

    Post a screenshot, highlight the most recent one. It'll give us a better idea of what's going on.

  • CryWolf13
    CryWolf13
    First Comment
    edited May 2023
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    it only seems to show the most recent one. I have read somewhere that some of the crashes could be due to the memory being ddr4 3600 but the board is rated for ddr4 3200, but I've also heard that this might be inaccurate currently.


    As for the graphics cards crash itself and the non-bluescreen crashing, it appears as the screen going black and a random swath of color on the screen.


    ==================================================

    Dump File     : 051723-4828-01.dmp

    Crash Time    : 5/17/2023 12:56:44 PM

    Bug Check String : SYSTEM_SERVICE_EXCEPTION

    Bug Check Code  : 0x0000003b

    Parameter 1    : 00000000`c0000005

    Parameter 2    : fffff803`4249e18f

    Parameter 3    : ffffd105`80c7e0f0

    Parameter 4    : 00000000`00000000

    Caused By Driver : ntoskrnl.exe

    Caused By Address : ntoskrnl.exe+42b8f0

    File Description : NT Kernel & System

    Product Name   : Microsoft® Windows® Operating System

    Company      : Microsoft Corporation

    File Version   : 10.0.22621.1702 (WinBuild.160101.0800)

    Processor     : x64

    Crash Address   : ntoskrnl.exe+42b8f0

    Stack Address 1  : 

    Stack Address 2  : 

    Stack Address 3  : 

    Computer Name   : 

    Full Path     : C:\WINDOWS\Minidump\051723-4828-01.dmp

    Processors Count : 24

    Major Version   : 15

    Minor Version   : 22621

    Dump File Size  : 3,277,034

    Dump File Time  : 5/17/2023 12:57:02 PM

    ==================================================

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @CryWolf13

    Was the system reset before this most recent BSOD? If not, it means the previous BSOD's failed to write a log file.

  • CryWolf13
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    If you reinstallation of windows, then no, it hasn't been reset yet. I had two more blue screens yesterday while trying to play a game. all three caused by address ntoskrnl.exe+42b8f0

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @CryWolf13

    Doesn't mean anything, it's just instability but at least it all points towards hardware. So the bluescreens are not the only problem and it seems the don't usually log. Tells us the drive is inaccessible when whatever is happening, happens. Typically what you're seeing is the screen goes black and the PC restarts? Please describe what you see. Just a black screen then it restarts? What does the audio do? Does it stutter, or loop?

  • CryWolf13
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    there are two different types one goes to a straight blue screen and the more common one has the screen go black with a random set of colors like a partial afterimage of the screen. no loop, no stutter just that and a straight reboot. usually happens while gaming, but has happened with nothing but Chrome up. I just tried updating the motherboard chipset drivers, but that doesn't seem to have helped. Also, bluescreen program seems to have picked up another bluescreen with a different cause.


  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @CryWolf13

    BSOD's are just random, they're not telling us much besides the system is unstable and this points toward a failing piece of hardware. The partial afterimage indicates to me the system stops responding and you're just seeing a partial frame buffer on the GPU, but it make me think that's not a likely culprit here at least. When memory becomes unstable it's pretty consistent typically and just BSOD's, though it could look like this. It's the easiest one to rule out.

    Run HCI: https://hcidesign.com/memtest/

    24 threads, uncheck the lower thread prioritization, it'll run faster. Let it run to 200% and see if we get any errors.

  • CryWolf13
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    Yea, I have a feeling it is hardware related. That being said the Memory test came back with no errors. Thanks for the help by the way.

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @CryWolf13

    Do you have any spare components to swap and test? Like a second NVMe drive we can throw and OS on and test?

  • CryWolf13
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    unfortunately no, plus my confidence in not messing something up is very low.

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @CryWolf13

    It's going to require some diagnostic work to get to the root cause. There are several components in play, I'd bring it in and we'll figure it out.

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