PowerSpec General Questions

PowerSpec_MikeW

Greetings,

We'd like to hear your questions regarding our PowerSpec PC's. Please ask anything you would like. Pre-sales and post-sales. Questions about the testing and qualification process internally. Really, anything you would like and we'll answer as soon as possible. Our intent is to compile the data gathered into an FAQ.

CurlingRacer

Hello - One thing I've been running into during the first few days I've had my G477 is I'm getting a Windows Notification that there is —- Not enough USB Controller Resources - The controller does not have enough resources for this device. —- I'm getting it using a Fanatec DD1 Podium wheel mostly. Sometimes it recognizes the wheel…Sometimes it doesn't. I've moved the USB between 2.0 and 3.0 slots and still get the same notification. Any input is greatly appreciated!!

PowerSpec_MikeW

@CurlingRacer

I would try to limit the USB devices connected to troubleshoot this. Just connect the devices you're using. If there are system devices you're not using that use USB, disable them. As an example Bluetooth would use USB 2.0 lanes.

Toasty8

• Questions Regarding the PowerSpec G518

• 1. There is a blinking red light on the case just above the power button. What do the lights between the power and reset buttons on the case mean? The one on the left is solid blue and the one on the right is blinking red.

• 2. I figured out how to use polychrome sync to control the RBG fans and CPU cooler. I can adjust the RGB for both the fans and the cooler, but turning RGB off doesn't affect the CPU cooler (only the fans).

PowerSpec_MikeW

@Toasty8

1. HDD activity.
2. Interesting find. There should have been a USB accessory cable in the accessory kit to connect the cooler to a USB 2.0 header. If you want to try that, we can shut it off via the Wraith Prism software. If you just want it off, I can write something custom to do that, but you need the USB cable connected to 'talk' to the cooler.

Toasty8

@PowerSpec_MikeW

The RGB cord for the cpu cooler does not have a compatible connector for the USB 2.0 header on the mobo nor the included extra USB cable.

The RGB cord on the cooler uses 4 female holes in a row and the USB headers use 5 double stacked male ends. Not sure what the needed conversion cord is called.

PowerSpec_MikeW

@Toasty8

There should be a USB cable in the accessory bag. There's a plastic cover over the slot on the Wraith Cooler.

TJklug

What is the RMA process if we have an i9 14900KF that has degraded. Constant Bluescreens from various games and any type of decompression work done by the processor.

PowerSpec_MikeW

@TJklug

Bring it in for service and we'll take care of it under the manufacturer warranty.

eagle789

Hi. My mother's PC is a PowerSpec G418. I'm trying to take the graphics card out to reseat it. I unplugged the cables and undid the screws. It wiggles around in the slot, but will not lift out, no matter how much rocking and pulling I do. Is there some kind of release mechanism I'm not seeing?

PowerSpec_MikeW

@eagle789

There's a lock tab on the back of the PCIe slot. You have to press the tab down. Push the card back into the socket first.

From ASRock:

eagle789

OK. I'll give that a try tomorrow.

PowerSpec_MikeW

@eagle789

Sometimes they can be hard to reach. I use spare rear I/O covers sometimes if there isn't much gap between the card and CPU cooler.

eagle789

Long story short: I ended up taking the PC to Micro Center to look at. According to them, it booted right up and other than reseating the graphics card I'd failed in pulling out, nothing else needed to be done. I took it home, plugged everything back in and pressed the button… still nothing. I was just about to throw the damn thing out of the window, when I realized I'd been pressing the sleep/wake button instead of the power button the whole time.

PowerSpec_MikeW

@eagle789

It happens, don't worry too much about it. Glad you got things sorted.

Bdroller

I had recently gotten a PowerSpec G447 that I am trying to put more storage into. Ive got an ssd that I put into my PowerSpec G223 that I want to move over. There seems to be a hard drive bay that has difficult access in the bottom, but there also might be ssd brackets bellow the opaque side panel. Which one should I use?

PowerSpec_MikeW

@Bdroller

Whichever fits your SSD and is more easily accessible. The 3.5" bay and the 2.5" bays accessed from the back, under the opaque panel as you described. There are some pictures of the 2.5" mounts here: https://community.microcenter.com/discussion/14123/powerspec-atx-205-chassis#latest

Bannon05

Duplicate 

G448_Bios

Why did powerspec take a risk and sell 14th gen i7s? I assume you may have also sold pre built with 13/14th gen i9s. My assumptions is, you take care of it because Intel warranty will cover the parts? You did great by the consumer by making the warranty last what 3 years or 5 years? Can’t recall. Either way you did right by the consumer. 

I know Intel has some things amd doesn’t like a video codec, Intel is better in a lot of not all applications for productivity and amd is focused on gaming at least for the x3d processors. 

And do you have a failure rate for how many 14th gen i7s have been replaced in power spec pc?

Is there a limit on how many processors you will replace? 

Do the motherboards ever get damaged when the cup fails? Or strictly the cpu from degradation?

PowerSpec_MikeW

@G448_Bios

We had a lot of units in the field when Intel published information about the issue. We did have to work through this with them.

No limits on the number of CPU's that need to be replaced within the warranty period. I don't have an overall failure rate from the stores but I'll look into it.

Roydzee

Hello, I recently purchased a G454 desktop PC. I'm having issues with the pre-installed ASRock Polychrome sync. I can adjust the colors for PCB and Addressable RGB LED 3 (top fans) however, the RGB LED 1, Addressable RGB LED 1, and Addressable RGB LED 2 will not work. they are all white (not greyed out) and I can go into each setting and adjust mode and color but nothing lights up inside the case. For instance, the two large front fans will not light up but the fans are operating. Any help would be greatly appreciated. Thanks.

PowerSpec_MikeW

@Roydzee

Please make sure the controller is synced. Hold the right "M" button for 5 seconds, until the fan LEDs flash.

maiminhquan2

Hi,

I've got a Powerspec G719

Specs:

• AMD Ryzen 7 9700X (3.8GHz) Processor
• ASRock B650M-C Motherboard
• 32GB DDR5-6000 RAM (2x16)
• AMD Radeon RX 7800 XT Graphics Card

Just bought it a month ago.

Everything worked just fine while I was playing light load games like CS2 or Valorant. But when it came to heavier load games, I got black screen and the fans ran like 100% speed. The audio was still working but the screen was black. It crashed after 10-15 minutes.

My BIOS and drivers are up-to-date. I tried to use DDU to have a clean installation but it didn't work.

Any solutions?

FPCON_Zulu

Hello, i was wondering what sort of upgrades i could get for my G439 i bought a couple years ago at the St. Louis Park, MN location. It still runs great but with Monster Hunter Wilds coming up, I want to play that without lowering settings. I could buy a brand new PowerSpec but if possible i want to keep this machine rolling until the motherboard cant support any new hardware. I would go there again and ask directly but it's an hour and a half drive so I'd like to save that trip for an actual purchase

Operating System Windows 11 Pro

CPU Intel Core i7 12700KF (2.7GHz)

Case & Motherboard PowerSpec/Lian Li ATX 205 Mesh Vertical Intel Z690 MSI Pro Z690-A DDR4

RAM 32GB DDR4-3200 288-pin DIMM 4 64GB

Storage 1TB NVMe

GPU NVIDIA GeForce RTX 3070 Ti 8GB GDDR6X PCIe 4.0 x16

Power 750 Watt 750 Watts (62.5A)

PowerSpec_MikeW

@FPCON_Zulu

Lots of options. It's a Z690 so you can go up to a 14th Gen. Just make sure to grab our BIOS with the 0x12b micro code first. GPU is only limited by case fit and power.

James_comp

Sorry I posted this in another section but I'm wondering why my gpu has trouble booting up from sleep. Everything turns on but my screen remains dark. I was going to flash the bios and i'm having trouble entering the right bios screen if that is at all possible. I think i remember the first time i booted to bios I saw the M FLASH option.. Now its no longer there. This is super frustrating. I just bought this powerspec last week so i'm still under warranty with microcenter but would love to figure this out before making a trip

PowerSpec_MikeW

@James_comp

What model is it? With the MSI board, are any of the debug LEDs lit on the board?

James_comp

@PowerSpec_MikeW

debugs lights lit up then extinguish. Motherboard is PRO b650-P WIFI

PowerSpec_MikeW

@James_comp

Verify your BIOS is version 1ME in msinfo32. When you're in the OS, check device manager. What appears under Display Adapters?

James_comp

@PowerSpec_MikeW

its 1.ME. Display Adapters is RTX 4070 SUPER.. Do you think this is a windows problem?

PowerSpec_MikeW

@James_comp

Sounds like something with the PCIe graphics detection. Try to get into the BIOS this way.

From elevated command prompt: shutdown /r /fw /t 00

If that fails, invert /r /fw: Shutdown /fw /r /t 00

It'll reboot and go right to the BIOS. If it hangs, CTRL+ALT+DEL. We'd have to flash it back via flashback at that point.