Bluetooth Driver Failure

Catherine

My bluetooth driver for all my audio devices has failed on my brand new Powerspec G705, so that I cannot switch on bluetooth in settings. I have tried repairing the driver, I've tried searching for an updated driver, uninstalling and reinstalling, with no luck.  The driver is current, I've checked to make sure the bluetooth support service is running, and I'd rather not revert to factory settings just yet.  Any ideas?

TSTonyV

This link is the driver download page for the wireless card we use in the G705. Try downloading and installing it, and see if that fixes it. https://www.asrock.com/mb/spec/product.us.asp?Model=802.11ac%20Dual%20Band%20WiFi%20Adapter#osW1064

If that doesn't do it, do a clean boot. If another piece of software/service is causing the issue a clean boot might fix it, so it's worth a shot. Pretty easy to do as well. 


 

Catherine

Oof, thank you for the recommendation, but neither of those worked for me.

TSTonyV

Darn, was hoping one of those would fix it. One other simple thing you can try is powering down the computer, unplugging the power cord then holding down the power button for 30 seconds while it's unplugged. Then plug it back in and turn it back on. 

And, if you're comfortable with it, while it's unplugged you could open up the side panel of the computer and make sure the wireless card is pressed snugly into it's socket. It's possible it's slightly off and a pin isn't making good contact or something like that, so it isn't loading properly. 

Catherine

One of those two recovered my bluetooth and I am beside myself with gratitude. Thank you.

TSTonyV

Great! My guess is the card was ever so slightly loose in the socket, but keep an eye on it. If you consistently have an issue with the driver failing to load, it could be a faulty wireless/bluetooth card, in which case I would bring your system in for evaluation when you have the opportunity. Hopefully that's not the case!