Resolving Address Verification Issues Online
For security and accuracy, we require that the billing address entered matches with the one on file with your bank. We apologize if you experience any issues when placing an order online. In the event you get an error message, here are just a few things you can try when placing your order:
1.) Spell out any numbers on addresses where the street name is a number. Examples:
- 3rd Street -> Third Street
- 123rd St -> One Hundred Twenty Third Street
2.) Only enter the Suit/Apartment Number for the shipping address. Do not enter it under the Billing Address. You will have to check the box next to Yes! My Shipping Address is different than my Billing Address. Then enter the entire address including the Unit or Apartment number in the Shipping Address area below.
If you are still encountering issues, and this is an Online
Order to be Shipped, please contact our MCOL team at 614-850-3675; option 3 and
the order can be placed over the phone.
If you are still encountering issues and this is an In-Store Pick Up, I highly recommend coming to the store without the reservation to purchase the item off the shelf.