Resolving Address Verification Issues Online

please undo this, this is customer dis-services as none of the suggestion work for the online form, only option is calling in an order now.   No store close to me, please find a better solution

tried your method above ^, but it forces me to add entries to the shipping address.

This would be a joke, if it were even remotely amusing.  230th Ave does not work and your system says Two Hundred Thirtieth Avenue is an invalid address.  This problem is over a month old at this point.

This issue is several months old at this point, and I can't get around it in February 2021. I tried spelling out the street address, and the transaction was declined by my card. Having your system discourage online orders seems like a quick way to join the likes of Modell's in bankruptcy.

I was shocked to see the suggested "workaround" for resolving rejections of Billing Address. While omitting the Apt or Suite number from the Billing Address "works" temporarily for allowing an online order to be placed, it is absurd that one would have to actually put an incomplete/false "Billing Address" to get resolution (probably through the USPS database????); it is NOT my actual Billing Address. Please FIX THIS NONSENSICAL online ordering impediment! It is absurd. People should be able to state their complete, accurate Billing Address.

I think a good way to do that might be to give customers credit for probably knowing where they live, and allowing them to override the failed verification.

Speaking of which, here's a problem I had a while ago that has prevented me from ordering anything online from Micro Center except a few things you sell through Amazon. Bear with me because this is a bit confusing. It also happened a few years ago so maybe things have changed.

I live in a place where we don't have carrier route mail delivery. Everyone has a PO box. Mail sent to the physical address may or may not make it to the customer; so USPS AVS corrects the physical address to the resident's PO box.

UPS and FedEx, however, do deliver to the physical addresses and don't deliver to PO boxes. So what happened the one time I tried to place an order on your site was that I entered my physical address as the delivery address, your system (presumably using USPS AVS) converted it to the PO box, and then wouldn't accept the order because [presumably] you use UPS or FedEx.

Again, it gets down to your system believing that it knows where I live better than I do, and being wrong. So allow the customer to override it. I know where I live. I haven't come home to the wrong house yet, and I'm pretty old. So when your system vomits on my address, let me override it.

Another thing you (and all online merchants) need to do is tell the customer what delivery service you use (or better yet, let the customer choose). If I know a vendor uses USPS, I enter the PO box. If I know they don't, I enter the physical address. If I have a choice, I usually choose USPS unless it's something like lithium batteries that can't travel as freight on passenger airlines.

But if I don't know how the company ships and don't have a choice, then I have to guess, and also hope that the company isn't using USPS to verify for UPS or FedEx deliveries, which will always -- ALWAYS -- fail. USPS will correct the physical address to the PO box, causing non-USPS delivery services to vomit.

Yet again, a simple solution is to allow the customer to override any AVS errors. We know where we live. Also, don't use USPS verification except when shipping by USPS. That would solve a lot of your problems.

As for the credit cards, I've been running credit cards for more than 22 years and have never entered more than the card number, expiration date, ZIP code, and CVV. That's all my billing system asks for, and it's all I enter when doing manual entries on the virtual terminal. I've done it this way with US Merchant Systems, Authorize.net, Square, and PayPal. Why you need more information than that is a mystery to me.

Your nearest store is about two hours from me, so it's a bit of a hassle to make the trip. I'm also not thrilled about having to wear a mask now that I'm fully-vaccinated. The combination of the two has led to my ordering stuff from other vendors who will ship wherever I tell them to, using whatever method I like (or at least telling me how they ship), without questioning whether I know where I live.

That's business you could have had. I'd rather order from you, being a 20+ year loyal customer. But you're making that very, very hard for me to do.

I had similar issues. my address had not been able to be verified.  

I changed "highway" to an abreiviated HWY and told it to just accept the address when asked to use thier suggested address that would not be verified when I tried checking out.  it seemed to take.

Problem I have now, I never received any confirmation, no charge has been made, I tried buying again 6 days later, same thing.  Looks like the order successfully placed, but no verifying email or charge to my check account.

Makes it hard to avoid going thru Amazon when simple online transactions become not so simple.

This doesn't work! tried the chat and there was no help. This needs to be fixed. I shouldn't have to wait on hold for god knows how long to have someone help me place the order over the phone. I online order stuff all the time and I have NEVER had as much trouble as I am this last week trying to get a Download only Internet security. This is not right and putting your customers and especially one who buys your products religiously ( been a customer for 7 years) through this headache is really unreasonable. Seems like it's been well over a year that this seems to be a problem and there is still no solution besides calling the support line. YOur hold music sucks and is really annoying and triggering my headaches. Fix your Stuff microcenter.

I am unable to place an online order that is failing with the same message as others have experienced. I have tried to place the order with 3 different cards, 2 of which have different billing addresses. I've been on hold with the phone number someone mentioned above for 30 minutes. I called my local microcenter and they told me to just come into the store to place the order. The problem is that it is a custom build PC order. I don't want to have to relay all of the part information to someone, and I also don't want to make what would end up being 4 trip to Microcenter. Can anyone from Microcenter help me?

Edit: after 47 minutes on hold, the call disconnected. What an absolute joke this is.

Micro Center has the world's worst online entry system. No doubt you have heard this before. I guess I will have to take my business elsewhere. When you fix the following problem let me know:

• We’re having trouble registering this mobile number. For the security of your Micro Center account, please try another mobile number from a major US phone carrier that is not a prepaid, Internet, or VoIP phone number

My number with COMCAST.NET and has been for about 20 years. If that is not meeting your requirements, I suggest you get a new system.

OK I've been trying to order drives for a couple days now and couldn't use chat because the online support is offline. So I finally looked here and found this old thread. Now I get that you can't fix payments but can you at least put a note on the order page, or at least on the error message to let customers know about the problem and suggested workarounds?

Also if you reply to my message, please explain what benefit Microcenter actually get by wasting your customers' time like this. Would you actually lose money on online orders? That would explain why you make it such a challenge.