Trying to buy online

larrys7791

Worst online buying experience. I put in my billing address multiple times and system says its wrong (its not). So go with the systems suggested config and after updating the system tells me the address is still wrong after multiple attempts!! No phone number to call. Horrible system. How the heck can a computer company not have its act together in the checkout section??

PowerSpec_MikeW

Greetings @larrys7791

We apologize for the trouble with placing your order. I can provide you with a phone number to contact our online orders team, however, they are closed on Sunday. They'll be open at 10AM tomorrow and you can reach them at 614-850-3675, option 3.

Are you buying online or placing a reservation?

larrys7791

Buy online. I tried that number also and after 20 minutes on hold & I hung up. Thanks

JS_MC

Hello @larrys7791, are you certain you dialed the correct number? Currently, we only have a 10-minute queue. I do apologize if there was a longer queue earlier this afternoon. I'd ask that you call again, as this would be the best way for us to assist you with placing your order. 

Thank you.

larrys7791

It was last week when I called.

Ian

If you're still having issues, please call the number above for assistance with your order, they can assist with placing the order over the phone.

larrys7791

I'll try to do that soon. You'd think a computer company would have the address part of ordering worked out. Alas no.

WillyPete

I'm having the exact same problem Larry is, only my phones are both out of order. Does this mean you REALLY don't want to do business with anyone, and we should take our business elsewher? I've always had good luck with MicroCenter before!

WillyPete

Well, since I can't get an answer from you clowns, I guess I'm going to have to try Best Buy... What  a shame! If they're even worse than you are, I might be back...

larrys7791

So I've been sitting on hold for 23 minutes now. Can't you folks get your act together?

JS_MC

@WillyPete My apologies. I'm sorry to hear that you are having difficulty with your order. Since you mentioned that you arent able to call us at this time, I'd recommend trying to solutions in this guide https://community.microcenter.com/kb/articles/29-resolving-address-verification-issues-online

JS_MC

@larrys7791 Apologies for the wait, we're experiencing much higher call volume at the moment and are doing our best to handle each call quickly with the best care possible. Thank you for understanding.