All of a sudden, my sensor stopped working. (I have the model O) I used some model D disconnection update to fix the sensor; it worked, but now I have to manage my mouse using the Model D software. Whenever I try to use the Model O software again, it says device is disconnected.
(I bought the mouse late August of 2020)
I contacted Glorious Support and they told me to tell the place where I bought the mouse from about my issue.
(I bought the mouse from Microcenter)
Greetings! To clarify, is the mouse in general not working or just the software to control the mouse's RGB etc.?
Just the software
Do you have the latest version of the "glorious core" software/firmware installed? It should be found on their website on the product page such as: https://www.pcgamingrace.com/products/glorious-model-o-wireless-matte-white It's found under the "glorious core" section of the page.
Yeah, I do. Ever since I used the Model D disconnection update to fix the sensor, I have to manage the mouse using the Model D software now. Whenever I try to use the Model O's, It says "device is disconnected"
@Netpid just chiming in. When was the mouse purchased from MC? Also try uninstalling the software then reinstall the firmware. Afterwards, reinstall the software.
Yep, I bought it from MC.
I tried doing that already. It still shows "device is disconnected"
@Netpid When was the mouse purchased from MC? Just checking on if you are able to return it or warranty.
Late August of 2020
Hello, I have sent you an email regarding this.
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