Model O Software Disconnection
All of a sudden, my sensor stopped working. (I have the model O) I used some model D disconnection update to fix the sensor; it worked, but now I have to manage my mouse using the Model D software. Whenever I try to use the Model O software again, it says device is disconnected.
(I bought the mouse late August of 2020)
I contacted Glorious Support and they told me to tell the place where I bought the mouse from about my issue.
Comments
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(I bought the mouse from Microcenter)
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Greetings! To clarify, is the mouse in general not working or just the software to control the mouse's RGB etc.?
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I used to have that mouse. The software was glitching and the feet of the mouse feel off quickly. I returned the mouse and got a Corsair mouse.
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Just the software
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Do you have the latest version of the "glorious core" software/firmware installed? It should be found on their website on the product page such as: https://www.pcgamingrace.com/products/glorious-model-o-wireless-matte-white It's found under the "glorious core" section of the page.
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Yeah, I do. Ever since I used the Model D disconnection update to fix the sensor, I have to manage the mouse using the Model D software now. Whenever I try to use the Model O's, It says "device is disconnected"
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@Netpid just chiming in. When was the mouse purchased from MC? Also try uninstalling the software then reinstall the firmware. Afterwards, reinstall the software.
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Yep, I bought it from MC.
I tried doing that already. It still shows "device is disconnected"
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@Netpid When was the mouse purchased from MC? Just checking on if you are able to return it or warranty.
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Late August of 2020
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Hello, I have sent you an email regarding this.
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