Dell XPS Crashes...

RichL

My new to me (July) Dell XPS crashes frequently. Right out of the box it would crash at least 12 times a day. Dell has worked with me and managed to get it down to a few times a day, but it is random and crashed while I am teaching. The computer is unreliable. I am outside of my return window is it possible still to complete an exchange? I don't mind paying a restocking fee at this point I just need a system I can rely on.

Ian

Greetings. the PC would have a 15 day return period as listed in our return policy - https://community.microcenter.com/kb/articles/28-what-is-the-return-policy Any returns past the return period would be up to store management. It should be under warranty, so I would suggest bringing the PC in so our eservice team can take a look at it to see what the issues may be. No appointment needed.

RichL

Yeah it is outside the return period unfortunately...

RichL

Yeah I am concerned the power supply is not sufficient for the upgrades (appreciated) that Micro Center amended the systems with. All power/kernel errors. Have done all I can... I hate to be out 2000 on a lemon. Will check with VA codes to see lemon laws on computers.

JohnDaBeardWilliford

https://community.microcenter.com/discussion/comment/36217#Comment_36217

You still have the one year warranty from Micro Center. Take it in and have it repaired.

RichL

Micro Center graciously accepted return of the faulty system for store credit. Bought the ASUS Strix, which I already own one of. That is a very good system...

Ian

https://community.microcenter.com/discussion/comment/36295#Comment_36295

I am glad to hear they were able to work it out with you in store! Please let us know if you have any other questions.