Dell XPS Crashes...
My new to me (July) Dell XPS crashes frequently. Right out of the box it would crash at least 12 times a day. Dell has worked with me and managed to get it down to a few times a day, but it is random and crashed while I am teaching. The computer is unreliable. I am outside of my return window is it possible still to complete an exchange? I don't mind paying a restocking fee at this point I just need a system I can rely on.
Answers
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Greetings. the PC would have a 15 day return period as listed in our return policy - https://community.microcenter.com/kb/articles/28-what-is-the-return-policy Any returns past the return period would be up to store management. It should be under warranty, so I would suggest bringing the PC in so our eservice team can take a look at it to see what the issues may be. No appointment needed.
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Yeah it is outside the return period unfortunately...
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Yeah I am concerned the power supply is not sufficient for the upgrades (appreciated) that Micro Center amended the systems with. All power/kernel errors. Have done all I can... I hate to be out 2000 on a lemon. Will check with VA codes to see lemon laws on computers.
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You still have the one year warranty from Micro Center. Take it in and have it repaired.
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Micro Center graciously accepted return of the faulty system for store credit. Bought the ASUS Strix, which I already own one of. That is a very good system...
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I am glad to hear they were able to work it out with you in store! Please let us know if you have any other questions.
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