Order issues

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bouskyu
bouskyu ✭
First Comment
in Store Information and Policy
I placed an order 2 times for the meshify s2 computer case, but it seems that neither of them actually went through as I got no confirmation email. I'm scared I'll get double charged, can I get some help with this?
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  • TSTonyV
    TSTonyV ✭✭✭✭✭
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
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    Under your email I'm not finding any records, did you get any kind of error when you tried to place the order?
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  • bouskyu
    bouskyu ✭
    First Comment
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    I was getting a billing address error, but it then changed screens and said my cart was empty. It's now out of stock, so I guess I don't have to worry about ordering one online anymore.
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  • JS_MC
    JS_MC admin
    1000 Comments 250 Likes Third Anniversary 25 Answers
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    I'm seeing that the Meshify S2 is still available for shipping. If you're still experiencing issues placing your order, please let us know. We'd love to assist.
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  • ChuckC3
    ChuckC3 ✭
    First Comment
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    I had difficulty creating an account for myself and I placed an order as a guest.  I have now been able to create an account for myself.  Is there a way to associate the order I created as a guest with my account?  (It’s the same email)
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  • JS_MC
    JS_MC admin
    1000 Comments 250 Likes Third Anniversary 25 Answers
    edited November 2020
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    Hello @ChuckC3. Yes, there is a way to manually add the order to your account. Once you have the order reference number, you can go to your insider account profile where you can select "Order History" and then select "Add an Order".
    Hope this helps! Please let us know if you have any other questions or concerns!
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  • Calvins
    Calvins ✭
    First Comment
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    I'd like to place an order but I am getting the billing address verification error.  Can someone help me place a pickup at Brooklyn store order?  Thanks
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  • JS_MC
    JS_MC admin
    1000 Comments 250 Likes Third Anniversary 25 Answers
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    Hello @Calvins I'd recommend you try these steps.
    Let us know if this helps!
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