Powerspec B728 upgraded to Win 10; Integrated Media Card Reader - 4 in 1 not showing

By the way I put the drivers disc in and reinstalled, but no improvement.

@LandShark
Thanks for the reply.  I had not checked the forum in a week or so. 
There's only 4 items showing under Device Manager - Universal Serial Bus controllers.
As you suggested I set the view to Show hidden devices and there are many USB's and I have to say, the USB ports often (but not always) don't recognize SOME Flash Drives.  When I bought the B728 and it ran Windows 7 Pro, all were working.  I upgraded the OS to Win 10 about a year ago, and it may coincide with the upgrade and I didn't notice.
I then issued the Show Hidden Devices command while I was in the Disk Drive menu, and I see the Flash Drives I've used and a few others.
At this moment I have only a logitech wireless keyboard / mouse bluetooth plugged into USB 3.0 on the front panel.  No other USB devices plugged in.
 I don't see one called "generic USB reader device".  The non hidden ones are correct, the SSD that came with the B728 and I installed the WDC WD10EALX-009BA00.
I've temporarily unplugged the WD My Passport.

Device manager shows neither "Other Devices" - or - "Unknown Devices".

If I could determine the make and model for the card reader then perhaps I could look for a new driver.

This is a big annoyance that I have a built in SD Card Reader, which worked great when I bought the system from MicroCenter. I bought it specifically because it was Win 7 from factory, but it was ready to upgrade to Win 10 whenever I wanted.

It was 11 months ago when I upgraded the OS to Win 10, the SD Reader is not recognized.

This is a major annoyance.

All the SD cards work when I use them with an external card reader.

Mark

Yes, this stopped working when I upgraded the B728 to Windows 10. I bought this unit on April 29, 2018. Not quite 3 years old. I also bought the same model computer, SKU 180885; PowerSpec B728 Desktop Computer from my wife, on May 27, 2018. That one also had the OS upgraded to Win 10 a year ago. I checked the same SD cards in the built in port this morning, March 31, 2021 and the port does not detect the cards, nor does it show up in the device manager.

On both computers, if I issue the command "scan for hardware changes" the 4 in 1 reader device DOES NOT show up.

Windows 10 Pro is activated on my computer, and the activation is with a digital license linked to my Microsoft account. Is it possible that I need to find the product key on the original disks, and enter that product key, for windows to find the proper driver?

I would gladly manually install the driver, if there's a procedure, but the only information I have is this from the powerspec website, it does not give and in or where to find the driver.

I am stuck at this brink wall and have been for several months.

I'd appreciate if someone can offer a workable solution.

Mark

For clarification, it is built-in SD SmartMedia Card reader that does not work. I have a SanDick ImageMate 5-in-1 reader which, when plugged into a USB Port, will read the SD Cards. I'm looking for a way to get the built in "4-in-1 SD" Media card reader to work again. Prior 2 the Win 10 upgrade it was working.

Was travelling this week and could not test until now.

That's an interesting question. In a row are three USB ports and then the 4-in-1 SD card reader.

Left to right, it's USB 3.0, USB 3.0, USB 2.0 and the 4-in-1 SD card reader

I used the oldest USB drive I have, and ancient 256Mb flash drive and the newest, a SanDisk Ultra 3.0, 32 Gb.

Both USB Flash Drives will work in both USB 3.0 Ports. Neither works in the USB 2.0 port.

Then I duplicated this test on my wife's Identical B728, and got the same results.

So only the USB 2.0 port, which is next to the built-in 4-in-1 SD card reader, does not work, on either B728 computer.

Thoughts?

I went to the link you recommended and Entered B728 and 7 Drivers were found:

None of the files were labeled " chipset and card reader drivers", but I downloaded all of them, except the Wireless LAN for Windows 7, because when I started it, is seems to start to download a file named psdriver-12m.exe, but only downloads a small amount an dives the message "1 day left to download" and progress stops. I probably don't need it anyway. since I'm on win 10.

I extracted all of these and a folder was created "c:\drivers and several subfolders. I found a folder

c\drivers\Win7-10\Chipset_10.1.1.9 and within that a file named SetupChipset.exe (dated 7/14/2015 4:53 PM) and ran that.

I did not did not find any named card reader divers.

Is it possible the drivers for download of the card reader are stored elsewhere, or maybe a card reader driver from another PowerSpec system would work?

Thanks for your help.

Clearly I must not be getting something. When I extract the motherboard file, there is a subdirectory structure like this:

There aren't subdirectories like you have.

My file comes from an executable named psdriver_14v when ut is executed it puts a drives folder on the C: drive, then shows a motherboard subdirectory and these subdirectories below that, names Win7, Win7-10 and Win 10.

None of the subdirectories below that one show a name beginning with 01_Chipset, 03_SerialIO or 06_Cardreader.

I was existed to find the driver website you suggested but I'm not getting the same results.

I am lost at this point.

Maybe I should just pay the $$$ and drop it off the the repair center. It seems like such a simple thing, I've never experienced anything like this to install a driver.

Thank you for all your help, but although the the Realtek Card Reader Diver appears to have successfully installed, base on this message, the card reader still does not work.

Here's the BIOS information:

American Megatrends Inc. P1.30C, 2/17/2016

They are in the front, but part of the case, not a bay.

L - R

1) USB 3.0 works 2) USB 3.0 works 3) USB 2.0 does not work 4) SD Reader 4-in-1 does not work.

My wife also has an identical B728 they were purchased about a month apart. Her computer has the same behavior, the SD Reader does not work, nor the USB 2.0. These worked when we purchased with the installed Win 7 Pro, it was after upgrading to Win 10 Pro when the USB 2.0 and SD Reader stopped working.

I should also mention there two other USB ports in the front, about halfway down the case, by the power switch and in line with the microphone jack and earphone jack. These work. There are four USB ports in the back, all work.