New PC Graphics Card Drivers keep crashing when PC wakes up.

MsManna · April 2022

Hi, I just purchased a new PowerSpec G167 PC a couple days ago and each time it has gone to sleep, when it wakes, whatever I had open is now closed and I get the AMD Bug Report Tool window telling me the drivers have crashed and if I want to report it. I have each time, 3 times now. Is this a known thing with the AMD Radeon cards? I have an AMD Radeon RX 6600 XT Graphics Card in here. The 3rd time, I could no longer open a program I was about to use. So I restarted and then all went well. I also was thinking the PC was updating Windows to 11 but it has not yet and it is pending. Has anyone had this problem too and found a fix for it? Here is more info on the system if needed:

PowerSpec G167

Device name DESKTOP-35IRK52

Processor AMD Ryzen 5 5600G with Radeon Graphics 3.90 GHz

Installed RAM 16.0 GB (15.9 GB usable)

Windows 10 Pro

Thank you for any help you can offer,

Anna Mendoza

TSPhillipT · April 2022

Hello @MsManna

Thank you for posting on the Micro Center Community! Have you tried downloading the latest 6600XT Drivers? You can download those drivers here; https://www.amd.com/en/support/graphics/amd-radeon-6000-series/amd-radeon-6600-series/amd-radeon-rx-6600-xt.

Another thing to try is disabling Fast Startup; https://community.microcenter.com/kb/articles/246-how-to-turn-fast-startup-on-or-off-in-windows-10

MsManna · April 2022

Okay, I will try this. The PC finally updated to Windows 11 now and still doing the same thing with whatever I happen to have open. So I am going to update the drivers. Thank you for the links!

Ian · April 2022

https://community.microcenter.com/discussion/comment/41629#Comment_41629

You're welcome, please let us know if you have any other questions/concerns.

MsManna · April 2022

I am back again! Had to trade in the previously mentioned G167 due to it not booting after installing a new heatsink fan. I have the same PC but had the Tech guys at my Micro Center store install that for me (before I took it home). PC is running well, just like the one before, but now it is crashing when I go to wake it up. I have to restart the PC because nothing is responding when I try to wake it up. I have already updated the graphics card drivers before this happened. Any other ideas on what this could be? There is one thing I did differently this time around too. I enabled a setting that the AMD Adrenaline software notified me I needed to turn on. So I am going to disable that and see if that makes any difference. Otherwise, I am really loving this PC so far.

So I attempted to go in there and turn off that setting, and it's telling me that I have the wrong drivers installed. I did install it from inside the AMD software though. It told me there was an update and I installed it from there. So let's see if a restart fixes that. It did on the last PC.

Thanks for any help! 😊

MsManna · April 2022

Disabled the "Virtual Super Resolution" and this time the PC woke up without any problems. So maybe I figured it out myself! Hope this helps someone else!

😁😁😁

Ian · April 2022

https://community.microcenter.com/discussion/comment/41801#Comment_41801

That is good information to know. Glad to see you were able to get that resolved, please let us know if you have any other questions.

New PC Graphics Card Drivers keep crashing when PC wakes up.

Answers

Categories

We love seeing what our customers build

Looking for a little inspiration?

View builds by:

SAME DAY CUSTOM BUILD SERVICE

If You Can Dream it, We Can Build it.

Micro Center Homepage

Service, Upgrades & Repairs