PowerSpec BIOS Requests and Questions - AMD

mmar56 · February 1

Yes, I tracked down the ASM4242 update package and updated the system, that is when I noticed that there is now a USB4 Support entry in the bios.

I enabled that (which automatically disabled TB4 support).

After restart, still the same story, no success with the driver install.

When installing the 8857 update The event log for application errors shows this:

Log Name: Application
Source: Application Error
Date: 2/1/2025 2:50:00 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:User: MARHOEFER\mmarh
Computer: Marhoefer
Description:
Faulting application name: ITERHPGen.exe, version: 1.0.5.1, time stamp: 0x631571d8
Faulting module name: ucrtbase.dll, version: 10.0.26100.1882, time stamp: 0x52db7a2d
Exception code: 0xc0000409
Fault offset: 0x00000000000a502e
Faulting process id: 0x2E2C
Faulting application start time: 0x1DB74EADC4FDB14
Faulting application path: C:\drivers\asus_usb4\USB4 PCIE GEN4 CARD_PD 8857_FW update tool_110_1\ITERHPGen.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 5338db10-21fd-4008-8da3-33bbd48f7568
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-02-01T20:50:00.5749335Z" />
<EventRecordID>18361</EventRecordID>
<Correlation />
<Execution ProcessID="24756" ThreadID="31416" />
<Channel>Application</Channel>
<Computer>Marhoefer</Computer>
<Security UserID="S-1-5-21-1379119559-1044516916-2344322318-1001" />
</System>
<EventData>
<Data Name="AppName">ITERHPGen.exe</Data>
<Data Name="AppVersion">1.0.5.1</Data>
<Data Name="AppTimeStamp">631571d8</Data>
<Data Name="ModuleName">ucrtbase.dll</Data>
<Data Name="ModuleVersion">10.0.26100.1882</Data>
<Data Name="ModuleTimeStamp">52db7a2d</Data>
<Data Name="ExceptionCode">c0000409</Data>
<Data Name="FaultingOffset">00000000000a502e</Data>
<Data Name="ProcessId">0x2e2c</Data>
<Data Name="ProcessCreationTime">0x1db74eadc4fdb14</Data>
<Data Name="AppPath">C:\drivers\asus_usb4\USB4 PCIE GEN4 CARD_PD 8857_FW update tool_110_1\ITERHPGen.exe</Data>
<Data Name="ModulePath">C:\Windows\System32\ucrtbase.dll</Data>
<Data Name="IntegratorReportId">5338db10-21fd-4008-8da3-33bbd48f7568</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

PowerSpec_MikeW · February 1

@mmar56

Doesn't tell me much. I should get something from ASUS early in the week. Our card will arrive Thursday and then we can play with it a bit.

mmar56 · February 2

@PowerSpec_MikeW

I found this regarding updating the card on the Asus support site. The files referenced don't seem to appear under the card bios/firmware tab in the support site.

https://zentalk.asus.com/t5/faq/motherboard-asmedia-asm4242-usb4-driver-update-faq/ta-p/409112

1.Update motherboard BIOS to latest version
Support à Driver Utility àBIOS & FIRMWARE
WRX90 series with USB4 onboard：BIOS later than BIOS 0404
For MB model‘s BIOS version, please check the USB4 PCIE GEN4 CARD compatibility list .

2.Update Driver and firmware

2.1 For Windows 11

Please open Windows auto update, update to Windows 11 Version 23H2 for x64-based System (KB5032288) and later version.

2.1.1 Update asmedia ASM4242 Firmware
SupportàDriver UtilityàBios and Firmwareà ASMx4242_FWUpdateV4006_u424231219200011.zip, and follow the instructions to complete the installation.

2.1.2 Update PD FW

SupportàDriver UtilityàBios and Firmwareà ASUS_USB4_Module_PD_FW_Update tool_V005, and follow the instructions to complete the installation.

mmar56 · February 3

@PowerSpec_MikeW

It appears that I was able to get the firmware updated and a driver installed, the error has now gone away and I have a USB4 Host Router listed under my USB Controllers.

However, it doesn't connect to my ACASIS external hard drive (which does work on other USB connections).

It does give me the windows audible signal that a device has been connected, but the disk does not show up in the device manager.

I had to resort to using drivers from AMSM instead of the ASUS provided drivers to get this far.

PowerSpec_MikeW · February 3

@mmar56

I talked to ASUS earlier. They're looking into it.

PowerSpec_MikeW · February 4

@mmar56

According to ASUS it's an inbox driver on Windows 11. Should load automatically. Card should still be here Thursday for our internal testing.

mmar56 · February 4

@PowerSpec_MikeW

Did ASUS have anything to say about requirements for a particular PCIE slot for the USB4 card?

PowerSpec_MikeW · February 4

@mmar56

Not yet.

PowerSpec_MikeW · February 6

@mmar56

On the Thunderbolt side, I'm not getting a technical explanation. My contact indicated it may be possible to change this behavior in the BIOS. On the USB4 I'm seeing the same issue, no inbox driver. Working with ASUS on it.

mmar56 · February 6

@PowerSpec_MikeW

It would be nice if we could be confident of using our available PCIE slots with ASUS PCIE peripherals. There doesn't seem to be a good technical reason for the requirement that the TB card go into the short slot and for those of us with 3 slot gpu's, there are no other options besides the bottom slot.

PowerSpec_MikeW · February 6

@mmar56

ASUS is looking into it for me. I'll keep you informed.

PowerSpec_MikeW · February 8

@mmar56

We're still going back and forth, I'll hear something Monday hopefully.

mmar56 · February 8

@PowerSpec_MikeW

I'll need to make a decision on returning my TB4 card by next Thursday.

PowerSpec_MikeW · February 9

@mmar56

I'm pushing them, we'll see what happens by Wednesday.

PowerSpec_MikeW · February 10

@mmar56

Latest is ASUS is working on a custom BIOS for us to fix this. If they can't deliver and you pass the return period on the card, I'll give you the cost of the Thunderbolt card in Micro Center gift cards.

mmar56 · February 10

@powerspec_mikew

That is great news!

which card will be fixed by the bios?

PowerSpec_MikeW · February 11

@mmar56

The Thunderbolt card.

mmar56 · February 12

@PowerSpec_MikeW

Any news this morning on the BIOS for Thunderbolt Card?

PowerSpec_MikeW · February 12

@mmar56

Not yet. This type of request has to go through their HQ in Taiwan.

COskibum · February 17

Where would I find BIOS updates for the G718? I've owned many PowerSpecs and the bios is usually listed under the downloads of the machine page but the G718 just says "updated available through Windows Update" with the only other downloads linking the Nvidia driver pages. I'm having crashing issues with anything running Unreal engine and Unreal suggests updating the Bios for AMD chipset machines. Help?