Bsod problems

Burgereer

Hello recently I built my first pc and for a few days it work perfectly until I got bsod every time I tried turning on my pc. Here are my specs:
Processor: Amd ryzen 5 3600  
Motherboard: Asrock B450 pro4
GPU: Rtx 2060
PSU:Corsair CV550 80 plus bronze 
Ram: 2x8 16gb 

HDD: 1 TB
I’ve been getting the bsod 

KERNAL AUTO BOOST INVALID LOCK RELEASE

SYSTEM_THREAD_EXCEPTION_NOT_HANLED

DRIVER_IRQL__NOT_LESS_OR_EQUAL

IRQL_NOT_LESS_OR_EQUAL

PAGE_FAULT_IN_NONPAGED__AREA

KMODE_EXCEPTION_NOT_HANDLED


I get these bsod randomly and I have tried everything and nothing works. I would greatly appreciate it if someone would help me.
Edit: I’m new so I’m sorry if I don’t know how to respond to someone or how to make it so you can see my comment

Ian

https://community.microcenter.com/discussion/7933/bsod-problems

Greetings, what troubleshooting have you tried so far?

Burgereer

Hello there I have tried using the command promt as admin and tried sfc/ scannow. I have tried memory diagnostics. I tried using the built in troubleshooting in the windows 10 settings but nothing pops up 

edit: I’m new so I don’t really know how to respond to your comment 

TSTDavey

@Burgereer just chiming in. Try going through device manager and do a update driver for your GPU (Display Adapters), and every network card (Network Adapters). See links below on how to go into device manager.

Also update your chipset driver for your board. See link below, download the Global version under "AMD chipset driver ver:......"

Device Manager:

https://www.drivereasy.com/knowledge/a-common-and-easy-way-to-access-device-manager-in-windows/

Chipset DRiver:

http://www.asrock.com/MB/AMD/B450%20Pro4/#Download

Burgereer

@TSTDavey Thank you so much for responding I will try both of them and see how they do. Also for the “AMD Chipset driver” will it harm my motherboard?

TSTDavey

@Burgereer okay, let us know the results. The AMD Chipset Driver will not harm your system. It should only help and enhance it to work with the latest Windows 10 updates.

Here's a link below explain what a chipst driver is, should be informative.

Link:

https://www.quora.com/What-are-chipset-drivers-Why-are-they-important#:~:text=Chipset%20drivers%20are%20software%20instructions,to%20use%20on%20that%20motherboard.

Burgereer

@TSTDavey I am trying to download the drivers but my google will not load. Actually nothing opens up. It just shows the mouse and a blue circle. I clicked to open something and it just loads and stops

Burgereer

@TSTDavey I have downloaded the both drivers. But now my computer is going really slow. For example whenever I click to open google or any software it takes about 5 min to open. It’s never done this before. Also in drivereasy it said that I could update the usb type c nvidia driver and the nvidia audio driver 
Edit: I updated the chip set driver on the AMD official website. Is that ok?

JS_MC

Hello @Burgereer

Could you open up task manager to see if there is a specific task that is close to using 100% or if your CPU/RAM/HDD are at 100% usage?

Also, your chipset drivers would typically come from the website of your motherboards manufacturer's website. https://www.asrock.com/MB/AMD/B450%20Pro4/#Download

Burgereer

@LandShark I can’t open up the task manager or the start on the bottom left. It just shows a white box with nothing.

Ian

I'm going to assume there's something wrong with either your Windows install or hardware at this time. I would suggest looking into trying a reset of Windows 10, which would delete off what is on your PC, so back up if possible/if needed, but this would help us determine if there is something further going on.

Here is a guide on how to do it from the login screen: https://community.microcenter.com/kb/articles/58-how-to-reset-refresh-windows-10-from-the-login-screen

Burgereer

@Ian after a couple of minutes I was able to check my HDD and it was using at 100%. I will still see if I can reset windows 10.

JS_MC

Your HDD being at 100% and the long load times lead me to suspect that your hard drive may be failing. I would recommend formatting and reinstalling Windows if possible.

Moving your system over to an SSD would be my second recommendation, as it would give you a noticeable performance boost even if your HDD was not having these suspected issues.

If you'd like, our service department can also run diagnostics on your computer to help nail down what the exact issue is. Diagnostics start at $39.99 and do not require an appointment.

Please let us know if you have any other questions!

Burgereer

@LandShark @Ian @TSTDavey It had been a week sense I’ve gotten a bsod. I found out why my HDD was at 100%. It was some window updates that were stacking. Thanks you all for the help I really appreciate it!

TSTDavey

@Burgereer glad we all could help. If anything else comes back up just post again.

Burgereer

@TSTDavey I was launching fall guys and my pc crashed and had a message that said 
APC_INDEX_MISMATCH

Burgereer

@TSTDavey Also the game just closes on its own sometimes 

JS_MC

A possible cause for this APC mismatch bug check is a file system or driver that has a mismatched sequence of system calls to enter or leave guarded or critical regions. Because of this, I'd recommend ensuring that your computer is up to date with the latest Windows updates and that you have the latest drivers installed.

Another strong recommendation that I'd have here is to check your system file integrity. This can be done by running an SFC scan again after you've made sure that everything is up to date.

Here's a helpful guide on the process.

https://community.microcenter.com/discussion/2326/how-to-run-an-sfc-scan-in-windows-10

After you've run the scan, I'd recommend restarting your PC again.

Hope this helps! Let us know.

Burgereer

@LandShark I was using google when I got a new bsod 
system_service_exception 
my windows is up to date 

Burgereer

Also I was looking to update to update my drivers but I only could update the ones that r not on installed like my wifi adapter. I switch to Ethernet so I don’t use it. Should I still update it?

TSTDavey

@Burgereer just chiming in. Have you tried the SFC steps @LandShark shared? The system exception and APC_Index are errors due to Windows either being out of date (updates) or a corrupt windows DLL. SFC commands or running a chkdsk /r command may help to repair windows.

Let us know what occurred when running the SFC command. We'll have other steps to try as well. Another option would be to bring the PC into the store for a diagnostic. Just an option to think about.

Burgereer

@TSTDavey I have tried the SFC steps that @LandShark shared. It said that everything was fine.

TSTDavey

@Burgereer are your games such as Fall Guys still crashing as of today?

Burgereer

@TSTDavey yes and half of the time I get a bsod like iqrl_not_less_or_equal. But I have all my drivers and windows up to date. The only drivers that need an update are my wifi adapter but I took it off my pc because I switched to Ethernet. 

Burgereer

@TSTDavey today while I logged into windows i got another bsod

APC_INDEX_MISMATCH
What failed: ntfs.sys 
this is the first time I’ve gotten a bsod like this 

TSKyleH

Hello @Burgereer I understand you have received a couple of these blue screen messages at this time. One thing I can recommend is using a program like BlueScreenView to see more information about these messages. When you run the program can you tell us some of the common files that may show up between any dump files. The problem files typically will be in red.

Burgereer

@TSTDavey I also plugged my wifi adapter than had Bluetooth in it too in and my pc is getting more bsod that say the same thing

Burgereer

@TSTDavey I got another bsod this time it was 
CACHE Manager 
what failed:FLTMGR.SYS

PowerSpec_MikeW

Greetings @Burgereer

Random BSOD's referencing system files, that doesn't mean much unfortunately. it just tells you the system is unstable and indicates a hardware issue. I'd look at RAM first. I understand that you have run the memory diagnostics. The problem is, if this problem only happens every 3-4 days, or once a week. You can expect to catch the error in a 20 minute test.

You could try memtest86, it's free and you can run four passes. I'd probably run it overnight and see if it picks up anything. Please tell us more about your setup. What RAM do you have? What BIOS version are you on? You can check this with CPU-Z, we'd be interested in what's loading on the memory tab, versus the SPD profiles. I ask about the BIOS version, as the AGESA firmware version is relevant to memory stability on the AMD platform.

Burgereer

@TSMikeW Hello there, I use the 2X8 3200 mhz ripjaws. When I was looking for a compatible RAM I asked someone who work at microcenter and they said that this RAM should work fine. I will see what version my BIOS is. How do I check what’s loading on the memory tab?  

TSTDavey

@Burgereer just chiming in. If you are wanting to see what your memory speed or mhz are, open up task manager and click on the Performance tab. Then click on Memory and look a the speed. It should show what mhz your ram is running on.