Bsod problems
Comments
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@Ian ok so I move the files from my hard drive to my ssd, then I remove the ssd then do a clean install of windows and when it’s complete I plug the ssd?
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Yes that should be fine.
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@Ian when I want to use my usb drive it says that I don’t have enough space but it does. Can use the usb that Already has windows on the usb?
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Like the official usb by windows?
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The Windows 10 USB for install should be a clean USB before making a bootable USB
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@Ian So I did the install but I’m on a screen that says “getting ready” and it’s been like an his for hours. Is this normal?
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@Ian it loaded and I got a bsod
Kernal_thread_terminated_mutex -
@Ian I got bsod
PAGE_FAULT_IN_NON-PAGED_AREA -
And also none of my files are showing up
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Also my drives have it as if they have files but they don’t
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my pc is going slower than it was. I can’t even open settings.
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@Ian I think I’ll do the diagnostic. Do I need an appointment?
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What do I need
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An appointment is not needed for service, there may be some available online at https://www.microcenter.com/site/service/service.aspx Otherwise please visit the store with the computer and charger/power cable for assistance, store hours are 10am until 9pm Mon-Sat, 11am-6pm Sun.
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@Ian is there somewhere I’m supposed to go or do I just give it to someone who works there?
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The service department is at the front of each Micro Center store.
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@Ian thank you
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You're welcome, let us know if you have any other questions.
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@Ian I was looking threw some of my hardware and I saw that my ram said it supported intel but it didn’t say ryzen. Could that be a cause?
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That shouldn't have an impact as RAM is dependent on the motherboard.
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@Ian would you know the approximate price for repairs?
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Unfortunately, we can't give you an estimate of the cost for repair until we are certain of the issue. Our service department would be able to give you a direct quote once they have run diagnostics on your device! The diagnostic fee is $39.99. Again, once we've had a chance to take a look and run diagnostics on your device in our service department, we'll be able to give you details about what other costs there may be. 👍
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@LandShark it’s been 4 weeks without any update on my diagnostic. Would it be possible to know the status of my pc?
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To check status of your repair, you may do so on the service website: https://www.microcenter.com/site/service/repair-order.aspx
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@Ian I never received an email.
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@Ian when u put my repair number it shows up as no service. Also my expected contact date what 8/1/21
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Which Micro Center store is this repair at? It would be best to speak with the repair team directly.
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@Ian Tustin C.A
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I have sent you an email for further assistance with this.
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@Ian I got an update for my pc and it was the cpu, and come to think of it when I first installed the cpu it made a little cracking noise when I put the retention arm down. Is that bad?
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