Bsod problems
Comments
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@Ian I got the bsod
Irql_not_less_or_equal -
What were you doing on the PC at the time?
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@Ian I was just chatting chatting with a friend on discord and I got another bsod.
memory management -
@Burgereer just chiming in. Have you tried reinstalling windows as a clean install? If you are still getting the IRQL message, windows is having issues with a computer part. That's one option to try. The other option would be to bring it to the store. Have our Techs in-store run a full diagnostic on the PC. Its $40 but they can find out what's wrong.
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@TSTDavey How would I reinstall windows as a clean install?
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@Burgereer I'm assuming your computer is a custom build PC. Did you purchase a windows installation disk or usb? You can just reinstall windows from scratch. It will wipe out your data, but you 'll have a fresh install of Windows.
If you don't have a Windows installation disk or usb, you can follow the link below to do a clean install. Go over the instructions in the article carefully.
And use a blank USB. Again the other option would be to bring it to the store for full $40 diagnostic.
Clean Windows installation Article:
https://community.microcenter.com/discussion/2288/how-to-perform-a-clean-install-of-windows-10
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@TSTDavey I purchased a usb. By wiping out my data will I have to purchase anything that was on my pc?
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Would paying for the diagnostic fix the bsod? Or would it just be seeing what’s wrong?
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Diagnostics does not actually include any repairs. It is just to see exactly what the issue is. After diagnostics our techs would let you know what the problem is and provide you an estimate for repair costs.
It would be up to you on if you want us to repair it or if you want to take care of it yourself.
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@TS_JosephF if I would want you guys to repair it would there be any guarantee? Also how long would that take?
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If you want us to repair it, it would come with a 90-day labor warranty in case you have any issues. If a part needed to be replaced then that too would have its own warranty.
Unfortunately, when it comes to turnaround time, there are many variables involved to determine this so I cannot provide that from here. If you decide to bring it in for diagnostics then our techs would let you know when we can complete diagnostics and when to expect a call from us explaining what the issue is.
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@TS_JosephF I’ll try to reset windows and see what happens.
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Alright, sounds good!
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@Ian would it be better to reset windows or to do a clean or installation?
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A clean install would be recommended since it is a fresh install of Windows.
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@TSPhillipT how would I make a backup for my drives so that my files don’t get erased?
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Here is a guide on how to do this: https://community.microcenter.com/kb/articles/111-backup-and-restore-data-in-windows-10
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@Ian So after I backup my files, are they going to still be there after doing a clean install of windows?
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Yes...but no, you will back them up to an external drive, the computer itself won't have those files after you reset, but you can move them back from your external drive once the reset is completed.
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@Ian How do I do that? I apologize if I’m asking too much.
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Just follow the steps in this article w/ your external USB drive: https://community.microcenter.com/kb/articles/111-backup-and-restore-data-in-windows-10
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@Ian could I put windows on my ssd and keep everything on my hard drive? Or windows will be on my hard drive?
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@Ian could I just move the files on to my ssd if it doesn’t have anything? If I can, would windows be on my ssd too?
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You can move files to another drive yes, when you re-install Windows you can select which drive you'd like to put it on. Keep in mind any programs, etc. will have to be reinstalled.
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@Ian when I’m doing a clean install of windows and it asks for a partition will I loose the files on that drive?
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Partitioning the drive would delete the files.
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@Ian ok so I move everything that is on my hard drive to my ssd, and then I remove my ssd?
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@Ian or just remove the ssd and put the hard drive back when windows is done? Will that be bad for my pc if I put a drive with games and photos on it all at once?
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@Ian what I’m trying to say is how do I not loose my files?
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Move the files off the drive, when doing the reinstall you can unplug that drive, that would be fine. You can then plug the drive back in after the install, that is not an issue.
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