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Warranty Return
We purchased parts to build a PC and the case fans have broken connectors. We have already started the build and want to exchange only the fans under warranty. How would we do this? We only noticed the bad connectors when we attempted to plug the fans into the fan hub, and really don't want to disassemble everything we've…
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Amazon Price Match?
Do you price match with items sold/shipped by Amazon?
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Order Placed, still in Processing
I placed an order yesterday (Wed. 4/29/20), and the order is still in processing. This is at the Houston Store. I have plans to set up a customer this weekend. If this order will not be ready by Friday I will need to cancel. How do I cancel an order that is pending if customer service does not answer the phone?
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Order placed 4 days ago still processing...
I placed an online order to pick up in the Houston store on Monday, and it's still showing as processing today, Thursday. Is four or five days the current wait time, or did my order slip through the cracks?
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Need to return a fully assembled printer, its defective, can i walk in to the store without reserve?
I have brought an ender 3 pro printer two days back, but it turns out the printer is defective, it took me a while to assemble it. Can i get a replacement printer? Can i just bring the printer along with its packaging without disassembling it? It will be hard for me to unassemble everything again. Also, do i need a…
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Cancellation Request
How to cancel a purchase without visiting the store and store telephone is blocked so cannot access customer service
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Cancelling a Reservation
I called on Monday to cancel an online reservation and I was told that it was cancelled but just received the email last night that my order was ready.
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Obtaining Apple Product Purchasing Doc with Serial #/IMEI #
Request purchase documentation information for iPad Mini purchased in 2014. In order to get it serviced, Apple requires a receipt with the Serial # or the IMEI on the receipt. I have the emailed receipt and the purchase history on my MicroCenter account; but neither include the serial # or IMEI. Please help!
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Repair Reservation #(Removed)
Can you all tell me the status of the watch repair?
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Increase in store pickup window
Hi, I ordered a tv in the NY, flushing store but have not been able to contact the store directly as the phone line has been busy. Right now I have a pick up of Thursday but I won’t be able to make it that day and I need an extension until Saturday May 2nd. Is this doable? Thanks
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Old Computer Parts
If I have old computer parts that I do not need anymore do I dispose of them in the trash normally or do you guys have a drop off where I can deliver them? The Dallas, TX location would be the closest to me. Thank you.
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Order Status Question
I'm posting in here because I can't figure out how to post in the customer support forums. Sorry. I ordered a motherboard on the April 24th. Order status shows as "routed".I was hoping someone could tell me if my order has shipped or what's going on with it. Order #:
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Price matching online?
If I want to price match for an order I'm placing to pick-up in store (Houston), how do I do this?
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How do i make a payment if i have a Dell Preferred Account?
I added items to my cart and on checkout there was no way to use my Dell preferred account to pay.Is this something i have to do IN-STORE when i get there? how does it work?
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How do MicroCenters get moved?
At the moment I live in Tennessee and there is not a Microcenter anywhere near me for 100 miles. However there are some in the states surrounding TN? For example, Georgia has two stores right next to each other. Where I live the only place to get PC parts is Best Buy but their prices are high. I am wondering if Microcenter…
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Can I put a purchase on my micro center credit account with just a driver license in store?
I have a micro center card but I don't have the physical card handy. Am I able to put a purchase on the account at checkout in store with my driver license?
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Do you honor warranty on a dead laptop battery?
I purchased a battery for my laptop 6/2/19 and the box says it has a one year warranty. It no longer holds a charge. It is: 042150 DRBATTERY NBBATT 10.8V 4400MAH
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Phone calls
Why can't i call to local store in minneapolis? I'm curious only cause best buy is closer and they can tell me all i need if i have a question. It's Near impossible to run 40 mins to your store to get what i need. you also don't accept paypal
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Reserved Items.
Yesterday at about 2AM I made a reservation for a PowerColor 5700 at the Tustin MicroCenter. Today I received an email letting me know the item was not in stock anymore. All of yesterday I tried to contact the store through phone and live chat. This is a really disappointing first experience. I wish I would’ve known that I…
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How to make an order on the phone for pickup
I'd like to make an order, but I'm having difficulty, and I'm sure it's due to the coronavirus. I want to pay in person at pickup because I have two forms of payment and the website won't let me on a single order. The parts I want to buy are rarely in stock on the website at the same time also. I'm also an hour away from…
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How do I get a power cord that was missing from my recent Monitor purchase?
Missing a Power Cord from my recent Monitor purchase. I have been dealing with this issue since 3/25/2020. I feel now that I am just being ignored and the hope is that I will just go away. I purchased an Acer monitor on 3/25 and noticed that Friday that in the box the plastic that the cords were in and that the base for…
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What Should I do? I need help.
(I'm so sorry about my broken English. I'm still learning it.) I built my computer on my own three months ago. I bought my mother board as open box from Microcenter. one week ago, it made a loud noise and my monitor showed me monitor no signal. I thought it might be problem on mother board. I contacted with ASRock to send…
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What if an In-Store Pickup item won't fit into my car?
Hi, I'm wondering what happens if I purchase a TV online that is In-Store Pickup but once I arrive at the store realize it cannot fit into my car? I think it should fit based on my measurements. But, in the event that it does not, will I be able to come back at a later time with a friend's car that is larger in order to…
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Micro Center Retail Credit Card
Hello, my question is If I have made a reservation on products which can only be reserved for 3 days but I am waiting on my Micro Center credit card to be shipped by mail is there any way to have your reservation extended? Note: currently can't get anyone on the phone at the micro center near me. I also tried online chat…
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Repair appointment
This discussion was created from comments split from: COVID-19 & Micro Center Frequently Asked Questions.
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Cancel an online order
How do I cancel an online order? One part has been shipped and received, but last item is still Routed, can I cancel the order still, and how?
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Cancel or change reserve order
i RESERVED SOME PRODUCTS. THE NEXT DAY SOMETHING I WOULD RATEHRE HAVE WENT ON SALE AND I WOULD LIKE TO SWAP ONE FOR THE OTHER.,
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Can anyone tell lme how to post to customer support?
Calling for customer support the voicemail suggests going to the community. Fine, except I can find no way how to post a question / discussion to the Customer Support category. Or in general if there is a user guide to using this community, I don't see that either. A bit difficult to get started without any instruction!
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Help canceling online order
Hi, I placed an online order yesterday for something that I no longer need. The order is still in a "processing" state and I haven't picked it up yet. How can I cancel the order? Thanks
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Will you delay pickup.
I ordered an item last Sunday expecting to pick it up in the 60+ window on Tuesday. The pickup confirmation didn't come until Thursday so now with the 3 day limit, it won't be there for the coming Tuesday 60+ pickup window. The reference is <removed>. will you hold it until this coming Tuesday 4/28?
