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Order pickup
I ordered a laptop and want to have my office tech pick it up. How can I pay ahead of time with my corporate CC so that he can just bring the receipt and pick it up. I am in MD and he is in VA near the store. Tried to call the store but cannot get anyone on the phone.
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Is Microcenter on Elston Open?
If a store is abnormally closed like the one on Elston it would be nice if you could provide some status plastered everywhere on your web site with a link to info as to when that store will open or if it finally reopened so I don't make a special trip over there and find it's still closed. Calling into that phone tree is…
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May I purchase something in store and ask you guys to then ship it to me?
Serious question: I'd like to go into one of your stores while on a business trip, buy something, or a few things, and have them shipped to my home rather than lug them around for the rest of the trip. I've no problem paying the shipping charge. Are you able to offer this service?
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TV return policy
Is a tv Under a 30 day return policy
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Customer Service?
I was trying to confirm my reservation today and was on hold for 20 minutes, finally hung up because I was at work. The last time I had a reservation I came to pick up & nothing was there waiting for me (within time frame given in email). An associate then tried to shop the order with me & you were out of parts. Two weeks…
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Unacceptable- Unable to contact Denver store by phone during business hours
Does this company want my money? I have some questions about my order that I need to speak to a live person about, yet when I call the Denver store during their business hours, I get the same phone message that the hold queue is full, and my call cannot be answered. Never ever seen a retailer act like this before. Really…
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2 year Replacement plan warranty on headphones
Hi, I bought Asus Cerberus headphones in 2019, and a 2 year replacement plan with them. One of the sides just stopped working on me. Can I bring them to microcenter to cash the warranty and buy some new headphones?
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Return
Hi, On Sunday 6/14 I ordered an ipad 7 and surface go 2 and picked them up on monday 6/15 for my company. I started setting them up and was told that they would not work. So, I factory reset them and put them back in the boxes with their packaging. Is it possible to still return these?
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Possible Return
I purchased 4 laptops for my client back on 5/22, but just found out that we don't need the 4th laptop. I've cut the tape on the box with the intention to open and setup when we found out it wasn't needed. So, this laptop hasn't been removed from the box at all.My client wants to know if there's anyway this laptop can be…
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Cancel an order
I need help canceling an online order asap
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Custom PC Build diagnosis at Flushing Microcenter unreliable
So I have a custom build (Ryzen 5 1600, GTX 1060, X370 Prime Pro) that is struggling and stuttering across the whole system. The problem is that nothing on any software diagnostic or hardware diagnostic indicated any issue (reinstalled windows, memtest, disk check, GPU benchmark etc) so it was especially frustrating as you…
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Tustin: huge wait to get in still?
Is there still a long wait time to get into the store?
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Should I bring my built pc or the parts
So I’m going to micro center tomorrow to flash my pc’s bios and was wondering which is more convenient for the employees at microcenter, if I bring my built pc with everything, or if I bring the parts that are asked?
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Apple Repairs
Hello, I have a swollen battery in my MacBook Pro. I have Apple Care. Apple said you are open and can do the repair. I have an Apple case number. No one answers the phone when I call Micro Center. Your website faq says the "knowledge bar" is suspended indefinitely The online scheduler says walk-ins are welcome. I would…
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Building PC - What to expect?
Hello! I'm very excited I've been planning to build a PC through Microcenter for some time now and I'm going to go to the Tustin store this weekend and meet with an advisor. I'm just curious as it's hard to talk to someone over the phone - what should I expect? What's the process like and the timeline for getting it all…
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Open Box Returns
Hello, I just bought an ASUS Xonar SE 7 days ago. I installed it but there was a driver conflict. My question is, may I return this sound card if the box was thrown out in error? I have all of the contents including the static bag and receipt. Thank you for your time!
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Can i get a refund?
I reserved a open box B450 MSI Tomahawk. I got handed a B450 asus tuf? I exchanged the Asus after I found the tomahawk in the shelves but ended up paying the full price of 115 instead of 100 for open box. Is there anyway i can get the 15 bucks.
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Cost to Upgrade Motherboard, CPU, & RAM
Hi All,I would like to know what the cost to have a new motherboard, CPU, and RAM installed on my PC. I see the individual costs listed out at https://www.microcenter.com/site/content/repair-pricing.aspx but I'm wondering if there is a bundle for doing multiple components at once. Would this fall under the pricing for…
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Video Card Upgrade
hi - I bought a Video card along with 2 year warranty from Duluth, GA store. I like to upgrade the video card with the warranty still available on the original Video card. Question: Can I return my current video card and get the gift card valued for it and use it for my new upgraded video card in same Duluth, GA store. The…
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MacBook in for diagnose and repair
Hi, I have left my MacBook Pro 2013 model in store for repair last Saturday. I couldn't get you guys on phone due to maximum people holding the call and don't know what is the status of it. Can you please let me know or give me a call if it is diagnosed and ready? Thanks
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7-8 Business Days
I took my computer into the Rockville Maryland Microcenter for some repair work and was told that I would receive a phone call in 7-8 days with an estimate. Here we are 10 days later and I can’t get a hold of the store. Is there any way that this board can get me in touch with someone. I just want to know how close I am to…
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iphone fix
i have apple care can i come in and get a replacement phone?
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Chicago Store
Hi, I just wanted to know if there was an estimate to when the Chicago store will reopen? Will customers be notified ahead of time or will it be instantaneous? Thanks.
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Question Regarding 3 Year Accidental Damage Protection Plan for desktop
Hello, I had some questions regarding 3 Year Accidental Damage Protection Plan for desktop. Information regarding this plan was vague, and wanted to get an answer from here. My understanding is that, with this plan, I would either get a complete repair, replacement unit or a store credit of a unit price without tax, even…
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Online order
I placed an online order for a laptop in which the store said they had 10+ in stock. How long will I have to wait till it’s ready for pick up
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The worst
I ordered two Dell SE2719HR monitors online. I picked them up in Cambridge a few hours later. I discovered when I got home one of the monitors given to me was a SE2717HR even though the receipt said two SE2719HR. OK, no problem because everyone makes mistakes. It's how you handle the mistake that counts. I sent a message…
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Cancel a recent online order
Hello, I need to cancel a recent online order. It is at the Overland Park, KS store.
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Laptop in for repair
hi my daughters laptop is in for repair. He replaced the battery but needed her Microsoft password to take the Windows S mode off. I’ve been trying to call for several days but can’t get through. It’s at the Westbury NY store.
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Coming in on a Saturday
I need to drop off a computer to have you reset the password. 1) I was told it costs $50 - is that correct? and 2) do I come to the store on Saturday or do I need to request a number, or how do I come to your store?
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A Very bad time each time I get in store.
First off let me say my account had been locked since 6/6/2020 . and it took over 4 days to get it unlocked via chat and phone call whilest being on hold for over 40minutes at a time, but luckily I got a hold of a person on the phone and got account unlocked.Second every time I enter the Bethel Road Store I get followed…
