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Do you offer product recommendations?
The best way to get product recommendations is to visit one of our stores and talk to one of our knowledgeable in-store experts or you can stop by our Community site for recommendations from our Community experts! Visit Your Local Micro Center Our sales staff undergo extensive training through our internal Micro Center…
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How do I find the status of my reservation?
We communicate via email regarding the status of
your reservation (ready for pickup or not available). Our goal is to notify you
within 18 minutes.
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Do you offer Diagnostics?
We do offer a diagnostics service for computers in our store. This service will start at $39.99 and once the service technicians have completed the diagnostics, we will let you know the issues that were found with the computer. Below is a link with more information on our Diagnostic service:…
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Do I need an appointment for a service or repair?
We offer a walk-in service so an appointment is not required. Our Technicians are available Monday-Saturday from 10am-9pm and Sundays from 11am-6pm. However, if you’d still like to let us know when you plan to arrive you can schedule a service appointment…
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Do you service iPads and iPhones?
iPhones Currently, most of our stores can service iPhones in-store. The locations that service iPhones are: * Westmont, IL * St. Louis Park, MN * Mayfield Heights, OH * Madison Heights, MI * St. David's, PA * Duluth, GA * Paterson, NJ * Fairfax, VA * Tustin, CA * Cambridge, MA * Parkville (Towson), MD * Dallas, TX *…
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How long will it take to get my computer or laptop serviced?
The time taken for computer repair services will vary depending on several factors, including but not limited to: * The nature of the repair * Part availability * How busy the service queue is at your local Micro Center When bringing a system in for repair, you will receive an estimate for how long an initial diagnosis…
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Can you ship products between stores?
Under normal
circumstances we are unable to transfer or ship products between stores. If an
item you are interested is out of stock at your local store, we would recommend
waiting for the item to come back in stock or check if it is available for
shipping. For extenuating circumstances, please speak with a manager…
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What do I do if an item is missing from my purchase?
In-Store * The best option will be to come
back into the store. We can verify
the purchase and work
with you to get the
missing item that is missing. Shipped Order * If the order was shipped, please
remove all packaging to ensure it was not included in the order. When still
unable to locate item, contact us via chat at…
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How do I make a warranty claim?
For any Micro
Center protection plans purchased on a product, or any
Micro Center branded products such as Inland, Winbook or Powerspec, all
warranty claims can be handled directly in your local store. If the product is
under warranty, just bring it in and we will handle it from there. Some TVs are
eligible for on-site…
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Do you price match?
We are able to price match most major retailers and manufacturer websites. Some pre-requisites for price matching include: * Competitor must list the exact same model number and/or UPC number * Competitor must have the item in-stock Competitors with brick-and-mortar locations must also adhere to the following: *…
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How do I contact a manager or store associate?
If you need to
work with a manager or store associate directly, we recommend that you visit your
local store so you can speak with them in person. You may also email them at the email address listed on the business card they provided.
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How do I get a copy of my receipt?
When making a purchase in-store you should be given the option of receiving an email or paper receipt. If you have a Micro Center Insider Account, any purchases made under that account can be viewed in your order history which is tied to the email you provided the Customer Service Representative at checkout. If you do not…
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How do I unlock my account?
If your Micro Insider Account is locked, please click here to reset your password, and then wait for 15 minutes. The account should be unlocked and allow you to sign in again. We’ve included some simple step by step instructions as well. 1. Go to the Account Sign-In Page here 2. Click Forgot Password? Next to the password…
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Are there wait times to enter the store?
Depending on the situation at your local store, you may experience wait-times to enter and shop. In accordance with COVID-19 recommendations, to eliminate crowds, lines and to adhere to social distancing, we are limiting the number of customers in the store at one time. If we have reached our customer limit, you will be…
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Is my reservation ready?
Our goal is to locate the item within 18 minutes and communicate via email. When your reservation is ready, you will receive a Reservation Ready email notifying you. If for some reason the product cannot be reserved, you will receive a cancellation email. Note: All emails come from csrs@microcenterorder.com. Please double…
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Are stores open?
Current store hours are displayed on our website. At the top of microcenter.com, there is a section labeled My Store. Click on Store Info right underneath and you can view the address and current hours for your location. You can also visit our webpage here and click on your local store for more information.…
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Is an item in stock?
Product availability is displayed on our website and is updated every 10 minutes to reflect current inventory for your local store. When you view the product page for an item, current stock should be listed right above the price. If you see 10+ IN STOCK, then there should be sufficient stock prior to your visit. If you see…
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What happens to the Protection plan?
What would happen to protection plan if I were to sell my 30 series card to my friend? Would they be able to use it?
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How to cancel an online order
I ordered a router but it won't arrive in time, how do I cancel it?
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got a voicemail today asking to call back their customer service number, but its closed?
i just got a voicemail asking to give them a call back about an order i placed a few days ago, im worried that my order is messed up now and i wont be getting my laptop in time for my move. i cant give them a call back because their number is closed on sundays, someone please help? what do i do?
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Receipt
Hi I recently bought a couple of items, but I lost my receipt. Can you mail it to me; I would really appreciate it.
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Did not get a receipt
Hello, today I just bought a LG 27GL850-B monitor and the cashier told me that I would receive it through email which I did not. Would it be possible to send the receipt to my email, because I think they may have made a mistake when writing my email.
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Cancel order
Hello. I recently bought something that has yet to be received. The status says it was already shipped, but the routing still says pending. It's already a few days late. I didn't think it would take this long so I would like to get my money back and buy somewhere else. My order number is 11216738. Can you cancel it even…
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How do I cancel my order?
Order #11261615 I dont see any option to cancel on my order page. Thanks
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Components in store
Hi this is not related to part picking but I was just wondering when the MicroCenter in Westbury will go back in stock because some of my components are out of stock
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How to schedule a partial return? - Two Thirds of my order delivered by FedEx was incorrect.
I purchased nine Individual Lian Li Uni Fan SL120 fans (3pack was not avaiable) and it was delivered to a wrong address by FedEx. FedEx found the order and redelivered it to my address 5 days later. I opened the box and found 9 Individual Lian Li Uni Fan SL120 fans in the box. The issue here is, there are three black Lian…
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Cancel Online Order
Hello,I placed an order for shipping but I would like to cancel it as the item I want is available in store now. Please let me know how I can do that. Thank you!
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3080 restock when?
Hi so when will you guys restock the 3080s rtx at the duluth georgia micro center
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Temporarily closed for deel cleaning?
When will the Dallas store be opening back up? right now it is closed for deep cleaning and that they would be opening back up later today but they didn't not say when. Can I get some information on that?
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How long will it take to get my computer or laptop serviced?
Depending on the volume of current repairs and part availability from manufacturers and vendors, this time can vary. While the diagnostic process can take from 24-48 hours, the service queue and time to bench can vary from location to location. We recommend bringing your desktop or laptop to your local service department…
